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Organize Your Audios and Save Time and Money

When sending files to a transcriptionist, name the audio files so you know what is on them, and the transcriptionist can confirm the information supplied.  Many times clients will send a file named by the equipment they use (ex ws00001) with no information as to what is on them, or tell us “this is an interview with Joe Schmo”, when in fact, upon listening to it, we find that the interview is in fact with Jane Doe.  When this occurs, we here at CLK Transcription will verify that this it is the audio the client meant to send us.  It may add some time to the TAT, but in the end could potentially save you time and money.

 

Doing so will alleviate the cost of transcribing an audio that you either didn’t want to have transcribe or was already transcribed.  And saves you time by not having to wait for the wrong file to be transcribed in order to get the correct file completed.  When files are received and seen as named by the equipment, CLK will add the interviewee’s name to the completed report’s filename when possible for tracking purposes.

 

Oftentimes, clients send multiple files and we work them consecutively, so if a duplicate is sent even a day or so later, unless the same transcriptionist handles the file, we would not know it was a duplicate.  (We have even had files sent as duplicates months apart, and if and when we catch it, we inform the client.  Some companies may just pull the old report and send it along and then bill for something that was paid for months ago.)

 

Also, there are some instances when an interviewee is in fact interviewed several times, so we would not stop transcribing just because the name is the same.  It may not be the same interview.  This is particularly difficult with physicians.  When they send a potentially duplicate file, we have to transcribe it because unless confirmed as an exact duplicate, the difference of one word or phrase (medication, history or treatment for example) makes the entire report ‘new”.

 

The addition of a name for your audio is also important for organizing your files for future reference.  Here at CLK Transcription, we name your report the same as the audio file, and include the length of the audio in that name.  This is great because you can now match the audio to the report and even know if the entire audio was received or was there an error in the download.  Also, the addition of the length of audio allows CLK’s clients to track their expenses when paying by audio minute.

 

Many of my clients will use the name of their audio when discussing the topic elsewhere (e-mail, etc), allowing all information regarding that interview to be sorted and saved together, even setting up folders in your Word history to keep all documents for the same topic / interview together for easy reference later.

 

So, the next time you save an audio, consider giving it a name.  It could very well save you time and money.

 

Here at CLK Transcription, we know that saving YOU time and money allows us to do the same.

 

Check us out for more information.  We would love to add you to our team of clients.  https://www.clktranscription.com.  Mention/retweet this blog and save $5.00 off your next invoice of $50.00 or more.

Do you get your voice mail transcribed free? Do you get what you pay for?

Many people come to me and say “why offer voice mail transcription?  Many people get it free through their telephone service provider.”

Here is my answer:

Those providers use either speech recognition software or an offshore, ESL, transcription company.  Either way, their messages are full of errors, mis-communcating what the message really conveyed, sometimes causing your clients unwanted stress!

There are hundreds of websites devoted to posting the errors people receive through these providers.  (Checkout http://technologizer.com/2010/08/22/worst-google-voice-transcription-errors/)

So, if the only reason you continue to use those services by those providers is so you can see what comes across next, do not use CLK Transcription.

At CLK Transcription, a human listens to the voice mail, a human types the voice mail and a human returns the transcript in an easy to read email.  You get the first 5 free every month through December 2010.  Our rates are nominal and you get quality service, fast.  So for a cost you can afford, you get better quality service.  You get more than you pay for.

When you pay nothing for everything, how do you expect anyone to take pride in the work you request?  Those providers simply cattle prod your work through because it is the phone service they care about.  Offering you the transcripts is what got you to them, and for most companies, getting you is all they care about.

CLK Transcription cares about every facet of a project and every client we receive.  There are no contracts, just a confidentiality agreement.  Whether it is a small project or a large project, a one time assist or a long time client, we take pride in the work we do.  Over 90 percent of our clients are referrals.  We do our best to keep them happy and when we don’t, we learn, understand, and make whatever changes are necessary to the service we provide.  Transcription is what we do. It’s not just what we do, it’s who we are!

So, if you get your voice mail for free, are you getting what you pay for?

https://www.clktranscription.com Find out how we can assist you with your transcription needs.

Your regular project is just as important to us as it is to you! Don’t have your TAT pushed aside because someone else has a “priority”!

Here at CLK Transcription, we try to treat every client as our only client when it comes to meeting their turn around demands.  Many of our clients know each other and have referred each other to us, and we know keeping one happy, means keeps them all happy.

People have often said, “when someone likes you they will repeat it, but if they do not like you they will repeat it over and over again.”

We want to change all that.  We want to have CLK repeated over and over again because we assisted in your transcription needs and never missed a beat with another project on our plate.  We love hearing “you rock” when we give our clients with the quality they demand at a cost they can afford, all in a timely manner that lets them get their job done in a smooth manner.

The independent contractors I work with are just as important as the clients I have.  Without them doing their absolute best and being happy with me assigning them work, I could not offer the services I offer to the clients we handle audio for.

In working for other companies, I had heard many times “that project can wait” or “just load up that IC, she’s a workhorse” and I cringe when I think about a client’s TAT being brushed aside, or a IC being so overworked that she wears herself out.

In doing the best job possible, we all have our limits.  Clients cannot be overburdened with stress wondering if their work will be completed on time and the transcriptionist cannot be so overworked that she rushes or even worse, drops the ball all together and misses deadlines herself.

Many times we receive STAT or priority files from a client.  We handle them as we would any other, but we have some wonderful transcriptionists that are available just for those types of files, so that whether we received one or 20 files in a day, your priority is handled without pushing someone else aside, and without stressing the transcriptionist with an unreal deadline herself.  Every client’s files remain active.

Handling the work this way allows every file we receive today to be returned today or within 24 hours, meeting your TAT and allowing the transcriptionists time for their own personal responsibilities as well.

Yes, there are times when the larger projects come, multi-hour, multi-speaker interviews, conferences, and seminars that take us a bit longer, but even in those cases you can usually start seeing a return of part of the project within 24 hours and a completion within 3 days, depending on the size.

Unfortunately, we have had to turn away projects from some of our most prized clients because of their TAT and our workload when they contact us with a multi-hour project due in a few days, but even those clients come back.  Why?  Because I won’t add to their stress by saying I can handle it and then blow their TAT when I know I can’t.

Thankfully, those exceptions are few and far between.  My clients with those larger projects allow me time to plan and get ready for them by giving me a heads up to expect those files.  Most times a day’s notice is all it takes.

So when other companies say they can handle your large project, ask them not only if they have the transcriptionists on duty to handle it, but how much work gets pushed aside that belongs to your friends and colleagues in order to handle yours?  Because the next time they have a larger project, it could be you that’s pushed aside.

We love transcription. It’s not just what we do – it’s who we are!

CLK Transcription, Inc comes highly recommended by some of the most amazing journalists, ghost writers, authors, blog radio and webinar hosts, and corporate companies in the world.  Let us show you why.  Allow us to help you with your transcription needs and make you a part of our family too!

Check us out on:

Twitter = @CLK_Shortcake
Facebook = http://www.facebook.com/people/CarolLee-Streeter-Kidd/1234760098

and

http://www.facebook.com/pages/Tobyhanna-PA/CLK-Transcription-Inc/100158850050342
LinkedIn = http://www.linkedin.com/in/clktranscription

Some helpful programs for the transcription of audio files

As a transcriptionist I have the opportunity to see many different file types cross my desk.  I have also had the ability to really research the programs, free or not, that work best for me in converting the audio and playing the audio files.

First and foremost, ExpressScribe by www.NCH.com.au is a wonderful free player that works wonderfully with or without foot pedals.  You can adjust the audio and playback to make the job of transcribing the audio so much easier.

The upside to this audio player software program by NCH is that they also have a converter, Switch, one version is free and an upgrade for a nominal fee.  The free version is usually enough for the individual transcriptionist who may have file types that they would prefer to convert to mp3 or wav files.

Another great program for conversion of audio is X2X Audio converter which is also free – http://www.x2xsoft.com/productlist/audio.html.  This does additional file types and I have found it to actually be a bit faster in the conversion process.

In addition, when tapes are received and you would like to convert them to MP3 files, I absolutely love the polderbit sound recorder and editor, which is not free, but for anyone who works with tapes or even records to MP3/wav it is well worth the nominal fee for the program.  http://www.polderbits.com/recorder_uk.htm.  You will of course still need a tape player/record player/cd player and a male to male audio extension cord to go from the player to the sound card of your computer, but for me, this program is priceless.  It is not free, but allows the ability to clean up the audio while being recorded, which is an invaluable tool when handling tapes.

DVD’s are an animal all their own.  In order to extrapolate the audio from these creatures I use the iSofter program.  It is easy to use, is a bit slow, and there are some quirks to it sometimes, but the tech support is always right on.  Again, this program is not free, but well worth the cost.  http://dvdtoall.isofter.com/index.htm

Some other programs I use on a not so frequent basis, but are useful just the same

http://www.avs4you.com – AIFF files to mp3

www.PCDictate.com – to convert the newer DS2 files to mp3.

Now I agree, many of these do much of the same conversions, but each have a little special difference as well.  As someone who receives multiple files in multiple formats, I found having several makes my day go a bit easier.  When one doesn’t handle what I need, I have a backup.

Having the ability to handle all forms of audio, allows my clients to just worry about developing the audio, and not what format works for transcription.   That, in turn, allows me to assist them in saving time and money when I handle their audio for transcription and develop the quality reports they demand.

There are admittedly hundreds of programs to choose from, however for me, these are the ones I have trusted over the years.

So, if you find yourself in need of a player or converter, check them out.  You may find you like them too.

www.clktranscription.com

How To Get The Most Out Of Your Transcription Company

Having a transcription company transcribe your audio/video absolutely can save you time to handle other chores and business, in the long run saving you money, because how valuable is your time to you, your family and your business?    How can you be sure that you’re getting everything you can out of  the transcription company handling your projects?

Here are some tips for anyone who is thinking about recording audio for transcription, or has audio they would like transcribed:

When setting up for your recording, take into consideration your surroundings.  Background noise will interfere with the recording.  A good transcription company understands you do not record in a bottle and there will never be absolutely no background noise, but limiting the circumstances allows the transcription company to focus on the words of the speakers, and allows them to research any possible questions with the content.

Try not to place the recording device flat on a  desk.   This provides openings for echos of chair movement, glasses or other items on the desk being moved.  Even the keyboard keys or paper shuffling can interfere with the spoken words you are trying to capture. Keep in mind, whatever is on the desk is closer than the mouth of the speaker and will be the loudest thing on the audio.

Be mindful of the volume being recorded.  Be mindful of cell phone usage during an interview.   And most importantly, be mindful that the device is turned on.

When speaking, try not to cut the other person off.  This is not always possible, but even repeating your comment or question if this occurs helps the transcription company develop more complete transcripts for you.

When choosing a transcription company, there may be questions or concerns that you should have asked but were not aware of until AFTER you have assigned your project.  Be specific in what your demands are.

Do you want verbatim-verbatim – every um, er, false start and stutter transcribed, or do you wish the transcript to be cleaned up, removing false starts and stutters?  Do you want the speakers grammar cleaned up, or leave the transcript as spoken?  (In most cases, false starts and “sounds” are cleaned up automatically, but grammar, if spoken incorrectly, is not.  Many transcription companies understand that the way a person speaks is unique to them, and shows their personality.)

Is there a particular format you want?  Do you want the speaker’s names noted or just generic headings used?  Do you want contractions used if spoken?  How many spaces after a period would you like?  What font size or page margins?

Is there any portion of the audio that you do not want transcribed?  If paying per minute of audio, this is very important, and could save you money.  Is there chit chat before or after an interview that you do not need transcribed?

Is there a deadline?  Many transcription companies note standard TAT for a return of your work (24, 36, 72 hours), and may hold it using a first in, first out method to assigning.   If you need your audio the same day, next day or even a week later – let your transcription company know.  This not only ensures you that you will get it in time to meet your deadline, but will allow the transcription company better handle their workload.

Name your audio file before you send it to the transcription company, or tell them what you would like the transcript saved as.  Inform the transcription company of who the speakers are, especially when names may not be clear or have odd spellings. If there are topics or words you feel may be foreign to the transcription company, let them know.   This too, allows the transcription company to have a heads-up on potential research for terms and phrases if needed, or even decide to assign to a particular transcription with strengths in that area of topic.

Lastly, it is always a good idea to let the transcription company know how long the audio is.  This allows them to verify that your audio has been received in full with no disconnects on download or other problems.

Some questions you may want to ask your transcription company:

Is there a specific format that the audio / video file must be for them to transcribe and develop a quality report from it?

Do they off shore their work?

Do they utilize speech recognition?

Do they have a pool of transcribers to help with your workload so that multiple transcriptionists can cover your audio, all familiar with your demands?

Do they utilize independent contractors and are they all bound by confidentiality.  Having a confidentiality contract with a transcription company alone does not safeguard your projects if those actually transcribing the work are not bound by the same confidentiality.

Are their rates negotiable and what does their regular rates include?  Is the per minute rate for any audio, no matter the length and no matter how many speakers, and no matter the TAT expected on regular assignments?  What is their priority or stat rate?

If you do not communicate these things to your transcription company, you may not get what you were looking for.  If your transcription company doesn’t allow you to make these demands, then maybe you should review other companies and what they can offer you.

CLK Transcription never sends their workload offshore.  We never use speech recognition.  We know nothing understands the human voice as well as the human ear.

CLK Transcription uses independent contractors and each must sign a confidentiality agreement before any work is assigned.

CLK Transcription never holds work and does not use a first in-first out assignment schedule.  We have a team of transcriptionists that are each trained on every account so that your work never has to wait to be assigned.  This also allows us to work on those large projects of multiple hours simultaneously offering a quicker TAT for multi-day seminars, focus groups, and conferences.

CLK Transcription can accept all forms of downloadable audio, as well as CD, DVD and cassettes, utilizing the best of available programs to convert to MP3, and if you wish, can forward the converted file to you when the project is complete.  CLK Transcription can also transcribe hard copy white paper into a word document for you.

CLK Transcription offers standard proofing on every project received, and when a difficult audio is received, we have multiple people listen and fill in as many gaps as possible – at no extra charge.  Although we treat every client as our only client, we have found it necessary to charge a nominal fee for priority files (files needed back immediately ASAP), however in most cases, files are returned well within 24 hours, regardless of length of audio anyway.

CLK Transcription’s rates are below the national average, and we offer discounts for education projects, discounts for referrals, and many times throughout the year, we offer dollars off to our regular clients.  We review each new client and the projects they will be assigning to us and develop a rate that works for them.

CLK Transcription is servicing the world with professional, quality transcriptions.  We offer the quality you demand at a cost you can afford.  Contact us at CarolLee@CLKTranscription.com or visit WWW.CLKTranscription.com for details on how we can assist you with your transcription needs.  We are LinkedIn at http://www.linkedin.com/in/clktranscription where our recommendations can be viewed. Follow us on Twitter @clk_shortcake.

It will be our pleasure to offer a $5.00 discount to any new or standing client who mentions this blog or retweets on Twitter.

Are You Looking for Time and Money? CLK Transcription May Have Found It For You!

When journalists, authors, doctors, etcetera, begin to think about having their audio/video transcribed, the first thought is probably cost. Many attempt to do the work themselves, or hire in-house staff to do the transcription.

When hiring an in-house staff, you have to consider hourly pay, benefits, and keeping that person busy with “busy work” when no transcription work is available for them to handle. They have to consider days off, sick time, vacation…not just the cost, but who handles the work when their “transcriptionist” is not around?

If you are handling the transcription task yourself, I have to ask you – how much is your time worth? How long does it take you to transcribe the audio? What does it breakdown to in terms of hourly wage? Are there other things you would rather be doing? Interviewing another person? Organizing the data for your article/book? Managing other tasks? Taking time out to do personal chores?

For those who hold weekly, monthly or annual meetings or conferences – having those events recorded and then transcribed allows you to share this information with more than those who have been able to attend the function personally. Sure you can share the video, but what happens when other’s busy schedule precludes them from sitting and watching a video?

Having the transcript allows them the freedom to move around and tackle their day, and you the knowledge that they have a true concept of what occurred and something they, and yourself, can refer back to when necessary. How many times have you wished you could replay a meeting for what was said?

For the educator, or those seeking higher levels of education – your class audio can be transcribed for sharing as well. Those interviews and other audio developed for your paper can be transcribed for reference.

CLK Transcription offers a discount for educators and students alike. We feel education is THE most important thing a person can have, and love the opportunity to help you reach your goals. We have been proud to handle transcripts for professors or students of UCLA, Bloomsburg University, Wilkes Barre University, King’s College, Illinois State University, Minnesota State University, Wisconsin State University, Harvard University, and others.

Having a transcription service handle your audio/video projects allows the freedom to do what it is you must do to meet your TAT. Freedom to continue your other work to bring the project together. Freedom to share information in a manner that fits everyone’s schedule. Freedom to develop the best end result you possibly can, without the stress, time or money you may have been spending in the past.

A transcription service can be the cost-effective and cost-efficient tool that you are looking for to allow you more time to get your project done, to share important information, or just to get your personal chores tended to.

When using CLK Transcription Service, you only pay for the audio/video assigned. No sick time, no vacation time, and certainly no overtime or benefits. We have individuals who have special skills to research terms and information, skilled in listening and hearing the most difficult audio and transforming it into a quality transcript.

CLK Transcription can handle multiple audio, in varying lengths, and can meet or surpass your expected TAT in most, if not all, cases. We have transcriptionists all across the United States and we never offshore, EVER. We also never use speech recognition. We feel the nuances of your audio deserve the extra care given by a human ear and human hands.

CLK Transcription has been recommended by the best journalists and by many of the Universities in the country, as well as large publishing companies and other professional corporations – from the medical research industry to the business and finance industry. We also have handled many motivational and teaching seminars by many of the world’s most well-known speakers and coaches.  We have handled files as large as multi-day conferences and seminars to the few minute audio of a journalist, on a wide variety of topics. Yes, we even do voice mail transcription giving you the freedom to step away and know your important calls will never be missed again.  We have clients all over the world, and have transcribed many, many ESL audio as well. We love what we do and take the time to do it right – for YOU!

Check out our recommendations today at http://www.linkedin.com/in/clktranscription and find out what CLK Transcription can do for you.  Let us transcribe your next audio/video and show you what you have been missing. It may just be the time and money you have been looking for!

I believe we can be, so much so that I stake my name on it.

We also love to retweet our favorite journalists and organizations tweets to share your wonderful ideas and projects with others.  Join us @CLK_Shortcake or on Facebook – look for CarolLee Streeter Kidd.  Join us!  We would love to have you as part of our team!

CarolLee Kidd

President/Owner

CLK Transcription, Inc.

https://www.clktranscription.com

How Can CLK Transcription Change Your Life?

When someone asks me what I do, I tell them simply that I change people’s lives by giving them time.

Time to do whatever they want to do – finish a chore, read a book, continue with other aspects of their work, spend time with family, etc.

My clients send me audio of whatever it is they have;  be it a conference, seminar, webinar, interview, thesis, even thoughts for chapters for their new book in progress.  I transcribe the audio into a word document – thus giving them time to continue with other areas of their life or career.

I also do voice mail.  Many clients go on vacation, even handle daily chores, not tied to the phone anymore.  I receive the audio voice mail and transcribe it directly into an e-mail and send it to them where ever they are on their Smartphone as a message and they can handle it from there.

So yes, I change people’s lives by giving them time to enjoy whatever it is they want to enjoy.

How can I change your life?

https://www.clktranscription.com

10 Interview tips others don’t tell you…

I have read so many blogs etc on great interview tips etc.  Here are some that I would love to have shared with potential candidates from my past:

1.  Be sure to clean your eye glasses.  Having smudges or even mascara rubbed on them is distracting when I am talking to you.  You may not see them, but I do.

2.  Be sure to brush your teeth – again very distracting.

3.  Take it easy on the cologne.  I may have asthma, or at least may have by the time you leave.

4.  I do not want to see you butt or breasts, so keep them covered please.

5.  Don’t call me honey – yes you women too.  I am not hun, honey, or sweetheart.

6.  Don’t lie on your resume and then forget what you had on it.  And keep in mind, I do verify references.

7.  When I ask what your best qualities are – don’t tell me getting along with others and then tell me you left old job due to personality conflicts.  You see my point here don’t you?

8.  When explaining your past responsibilities, don’t lay in with how the old supervisor was a bitch – that just means you will be calling me names too one day.

9.  Don’t introduce yourself as Jane /John Doe and then say but all my ID says Julie/Josh Adams.  I will have some questions…

10. Don’t show up a half hour early with your lunch to the interview and ask if you can use the waiting room as your cafeteria.  Leave your food and drink in the car.  It probably won’t be long before you will be joining it anyway.

And if/when hired, keep in mind:

1.  If the back of your SS card says do not laminate, and you laminate it – I cannot accept it as ID.  Don’t yell at me, you laminated it.

2.  The law tells me I have to ask for your documentation – if you don’t have it, please get it before your first day of work.  You should be old enough to have your VALID driver’s license, SS card and or passport available.  You needed it at your last job, so please bring it to this one too.  Not my law.  Again, don’t yell at me.

3.  Don’t show up late for your first day – first week – first month.

4.  Don’t come to work and then take 20 minutes in the bathroom to fix yourself up.  Come in 10 minutes early and be working when your start time arrives.

5. Don’t ask me for an advance the first day on the job.  Prove your worth to me, and earn your paycheck.

Others may not concern themselves with these tidbits of information, but I do.

Thank you and happy job hunting!

https://www.clktranscription.com

Why I Am Not Journalist!

I love to write.  I love to do research.  I love to read.  So, why am I not a journalist?  Because I love to write, but I read much better.

Seriously, though –

Because your job is harder than mine.

You are given or come up with a topic.  You work hard to find the right resources and work out a schedule to interview those resources and gather all the necessary information and make a powerful,  informative article that people will want to read.  Sounds easy to some, but I know better.

The topic must be something that you are familiar with, interested in, or can at least relate to.  Or for those who just have wonderful skills, be able to KNOW how to sponge the information from various research for use in a fabulous paper for print.

Resources can be anyone.  Can ramble so badly that you want to shout – GET TO THE POINT, or worse, could answer your questions without really answering your questions. Occasionally the smooth, precise, clear speaker is found, but it is a rarity. (trust me, this I do know.)

Scheduling the interviews – Resources can schedule the interview and change ten minutes before it was to begin, as if their time is the only time to consider, or can start the interview and have to go due to some conflicting appointment after just 5 minutes, or even want to do the interview so early in the morning or middle of the night – just because they can.  Others just want to talk to hear themselves talk and can go on and on and on.  For these however, many of you have your interview stopping statement to bring it to a close, and are so charming when you use it.

Those items can be tough enough, but what’s worse is when you are interviewing someone who is so arrogant, uninteresting, incoherent, or a double talker.  Someone who assumes you know nothing at all, questions your abilities and knowledge and lets you know it.  Or someone who said they could help you in your mission for a really good story and you find out they really have nothing at all. For example, you asked about really great marble to use in a bathroom remodel and they talk about port-a-potties.  You know what I mean.  And many of you are so diplomatic that you find something – anything – this person has talked about in order to say it was not a wasted appointment.

And then there are times the interview goes well.  You have what you need and you find that you did the entire 50 minute interview and forgot to turn on your recorder, or it malfunctions during the interview (or after), or your computer crashes and you lose the entire kit and caboodle.

All of this is just the items I can decipher from transcribing your interviews.  All of this is what amazes me when I see your final product after publication and am amazed how wonderful it is.  Your job is much harder than mine.

I just transcribe the interviews and other material.  If I had to deal with just that kind of “stuff” I would probably be unemployed from saying something like “hey, Buddy, do me a favor and just answer the damn question.  And while you’re at it, can you pay attention to what you are responding to and stop eating or calling out to your friends who are walking by as you talk to me,  and hey buddy – the phone works better when you talk into it.  Can you get any closer to the man yelling in the background, I am not hearing what he is so mad about.  I was ready yesterday for our 10 a.m. appointment and you changed it to 3 a.m. so how about pay attention to the questions so I can go back to bed.”

Me, I can sit here, transcribe your audio, and smile…better you than me.  I will just wait for you to go to print and see how amazing you made the information into something that others can understand and draw from.

That is why I am not a journalist.  I am just a transcriptionist, here to type your audio, help you meet your deadlines and watch you take all that hard work you do and make an article worth reading, sharing, and discussing for months and months.

Better you than me.   I will stick to reading your articles thus remaining employed.

Make plans to attend the ASJA 2012.   Conference in NYC.  There you can share other wonderful stories and find ways to deal with the stresses and absurdities of your profession that you love so much.

https://www.clktranscription.com

Confidentiality. If you abuse it, are you willing to pay the price?

This is an important topic for me, as in my business, it means everything.  We transcribe what we hear, and generate a fine report for our clients, but if we were to take that information and announce it to the world, what would be the sense in bothering with returning to and billing the client at all

Our client’s work would be a waste of time.

Some think the word and the meaning behind it is a legal play to cover-up whatever they are not entitled to know.  Some hear the word confidential and think it makes what they know worth more to others and are willing to sell it for a price. Others hear the word and find ways to turn information into rumors, using it to personally sway the thoughts of others to one side or another, not allowing a fair opinion be developed on the issues.  And then, well, some just don’t think at all.

If taking a position where confidentiality is expected, even without a document stating so, use common sense that the information is confidential due to the consequences of incomplete, inaccurate information being leaked, or the leakage of confidential material being the destruction of someone else’s work – just to get started.

Just because you know something, doesn’t mean it is your responsibility to share this information with others.

So, before you share, care.  Think about what the outcome will be when speaking on an item that belongs – yes belongs – to someone else.

It is not secret.  It is not a cover-up.  It is a matter of business.  It is a matter of responsibility.  It is a matter of morality.  It’s a matter of professionalism.

Confidential information is confidential for a reason.  Spilling the beans could and most often does, have some sort of monetary recourse for everyone involved.  Are you willing to pay the fee?

At CLK Transcription, we offer every client, from the student to the journalist to the corporations, a confidentiality agreement.   We also deal with clients who understand the importance of confidentiality and respect the meaning themselves.
We believe that if you don’t respect your own work, how will anyone ever respect yours.

www.clktranscription.com