Uncategorized – CLK Transcription, Inc.

Interview tips you won’t find elsewhere

I have read so many blogs on great interview tips etc., here are some that I would love to have shared with potential candidates from my past. Yes, I have dealt with at least one of each.:

1. Be sure to clean your eye glasses. Having smudges or even mascara rubbed on them is distracting when I am talking to you. You may not see them, but I do.

2. Be sure to brush your teeth – again very distracting.

3. Take it easy on the cologne. I may have asthma, or at least may have by the time you leave.

4. I do not want to see you butt or breasts, so keep them covered please.

5. Don’t call me honey – yes you women too. I am not hun, honey, or sweetheart.

6. Don’t lie on your resume and then forget what you had on it. And keep in mind, I do verify references.

7. When I ask what your best qualities are – don’t tell me getting along with others and then tell me you left old job due to personality conflicts. You see my point here don’t you?

8. When explaining your past responsibilities, don’t lay in with how the old supervisor was a bitch – that just means you will be calling me names too one day.

9. Don’t introduce yourself as Jane /John Doe and then say but all my ID says Julie/Josh Adams. I will have some questions…

10. Don’t show up a half hour early with your lunch to the interview and ask if you can use the waiting room as your cafeteria. Leave your food and drink in the car. It probably won’t be long before you will be joining it anyway.

And if/when hired, keep in mind:

1. If the back of your SS card says do not laminate, and you laminate it – I cannot accept it as ID. Don’t yell at me, you laminated it.

2. The law tells me I have to ask for your documentation – if you don’t have it, please get it before your first day of work. You should be old enough to have your VALID driver’s license, SS card and / or passport available. You needed it at your last job, so please bring it to this one too. Not my law. Again, don’t yell at me.

3. Don’t show up late for your first day – first week – first month.

4. Don’t come to work and then take 20 minutes in the bathroom to fix yourself up. Come in 10 minutes early and be working when your start time arrives.

5. Don’t ask me for an advance the first day on the job. Prove your worth to me, and earn your paycheck.

Others may not concern themselves with these tidbits of information, but I do.

Thank you and happy job hunting!

End of the Summer. YEAH!

With the end of August we find schools are opening their doors and our children are back to the grind of books and learning, the cooler weather is coming and people are done with those warm weather vacations.

I could not be happier, and I love summer heat.

Why?

Because this year has been the busiest we’ve been here at CLK, and with it came the summer months and vacations, and kids being home, and illnesses, and fires, and even more than a few weddings and honeymoons, and those things slowed us down in the production end, even as we geared up and increased staff.

Every member of the team is happy to be getting back to the real regular grind of a work schedule with less interruption and less distraction.

Many of our clients have been so understanding and we hope we have taken opportunities to make it up to those we have had to turn projects away and say ‘we can’t’ to. It is one of the hardest things we have had to do, but rather than be dishonest and make promises we can’t keep, we feel being honest in our ability to handle a deadline is better in the end for everyone involved.

It has been busy, but busy is great, right?

Except that we, here at CLK Transcription, understand that every piece of audio or video, and every hard copy conversion, or any project that we accept or that we have to turn away is more important to the client than it is to our opportunity to say we assisted them in completion, and we take it to heart when we cannot do what we do best – meet a deadline and help our clients meet theirs.

So now with the end of the summer, and the summer madness over, we are happy to be able to get back to the work that we love so much on a regular frantic schedule.

We learned a lot this summer. We continued and will continue to increase staffing and offer continued education for all the transcriptionists here, and we have worked on increased scheduling for the weekends, with a cutoff for priorities and project files accepted in the evenings and on weekends, so that we could continue to treat every client as the valued client they are here at CLK Transcription.

Some may have found those changes too much to bear and moved on, but we hope that in the end, they will realize these changes were made for every client and their projects and will once again let CLK Transcription assist with their transcription needs. We are ready and willing to remind them of why CLK Transcription’s team of transcriptionists rock!

We truly love what we do. Bring on autumn.

www.clktranscription.com

Helpful tips for being social w/those of us who actually want to be social.

Are you confused about how to be social on social media? Are you trying too hard to build likes, that you forget what social media is really all about?

Here are some tips that we non-gurus follow, and guess what? We don’t only post cat photos and Walmart atrocities.

Don’t worry about how many likes you have on your biz page. Worry about having content everyone likes.
Remember, sharing content of others doesn’t mean you love it – it means you know someone else on your ‘list’ may or you appreciate the discussion that will come from it. And guess what? In most cases you don’t have to like a page to share the content on the page – and if you do, then it is their loss, not yours. And remember, you can share it on your personal page or your biz page (which will be more relevant to do on your biz page in the near future – see below).
Don’t just have like-minded people in your connections – gets stale really fast. I love you – I love you, too. Virtual air kisses and hugs. YUCK! Give us some debate, discussion, and thought provoking posts we love, hate, that outrage us, cheer us up – make us feel…something.
If you see a page you like, then “like” it. you can unfollow and just peek in once in a while, but don’t go crazy with those “like my page events” because unless there is content you enjoy or can share – it won’t help either of you. It’s like living in PA and liking a page for landscapers in Mexico. (Side tip – you can follow and not like the page at all i f you like only minimal content.)
Remember, reciprocity is lost on many, so don’t go crazy liking other pages just hoping they will like your page in return. They won’t. Don’t believe the hype. I don’t care how many assurances they give you – they will not like your page…many won’t even visit it. Do you, and let them do them. And how many Avon pages can you possibly like anyway?
Having more rules than Facebook already has on your biz page really annoys some people. Maintain your page and don’t expect me to do it for you. There are settings for that.
If someone sends you a request for a connection, especially LinkedIn, unless they are spamming you or posting inappropriate content, don’t hit ‘Don’t Knw” just ignore. Damaging someone’s ability to be social because you don’t want to be social just isn’t cool.

Lastly, have fun. post what you want on your timeline. It is YOUR timeline after all.

*****Remember the Facebook “rules” are changing on what biz pages will actually show in others’ timelines. Unless your posts are more than promotional items of your own business, it won’t be showing anywhere anyway, unless you pay. It doesn’t matter how many ‘likes’ you have. So consider sharing other relevant posts on your biz page to keep your posts showing in your “liked” connections. (Remember, when you post someone’s interesting posts on your biz wall, it doesn’t have to be directly relevant to your business per se – but it should be something that could be relevant to others connected to your page (or linked social media accounts such as Twitter). That’s how you get ‘likes’ and followers that stick around.

Now where are those cat photos and Walmart atrocities?

Happy New Year 2015 from CLK Transcription

Goodbye 2014 – Welcome 2015

CLK Transcription has had another wonderful year. 2014 was filled with wonderful recognition for CLK Transcription’s work that can be found in books, magazines, and production credits, with many of our clients winning awards, including an EMMY – how cool is that!?! Yes, CLK Transcription was acknowledged for work on all six episodes of the project “The African Americans: Many Rivers to Cross.” (We continue to work on numerous production projects and look forward to seeing those shows included in the 2015 lineup.)

I continue to be very proud of where CLK Transcription has come from, where we are going, and the work performed, and even prouder that CLK Transcription does it for wonderful clients like you, all while maintaining rates lower than the national average, and keeping every project accepted by CLK right here in the United States. Something even our international clients appreciate.

I would like to take this opportunity to say a big THANK YOU to all the wonderful people who have helped make CLK Transcription one of the fastest growing transcription companies in the US. We have a great team that allows us to continue our work in medical and general transcription with or without time-code or special formats, as well as other specialties, from maintaining calendars, to transcribing voice mail, database development, monitoring email, proofreading, copy-editing, substantive editing, and more.

CLK Transcription was excited for 2014 to begin and even more so for 2015 to get here. With a growing contractor pool, all based in the US, and all eager to grow their trade and be the best they can be – we are even better able to handle your project with the quality you demand, at a cost you can afford, and within the deadlines you need. Members of the CLK Transcription team fall into all US time zones allowing us to accept projects virtually around the clock, and we rarely close entirely except for a few hours during major holidays, and even at those times, there is always someone on call to answer your questions or process priority files.

To my family of friends and supporters, who put up with long days and late nights, and frequent coffee runs when making a pot at the office just won’t do, and for all the delivered dinners when client deadlines were looming. Thank You!
To my office staff, who put up with my expectations of organization and quality control, and for having the drive to research additional services we can offer our clients, as well as cost-saving strategies in all facets of CLK Transcription so that I can keep rates extremely competitive. Special thanks for putting up with my taste in music and PJ Sundays! Thank You!
To my closest friends and acquaintances, who have to listen to me go on and on about how busy CLK Transcription is, the demanding clients, projects, and deadlines, and how much I love it! Thank You!
To the team of independent contractors who accept assignments through CLK Transcription – you rock! And you put up with my no-nonsense style of being your client, so we can offer no-nonsense results to my clients. Additionally, your never-ending thirst for gaining additional experience and knowledge and challenging yourselves, understanding that what we do, every day, is an education and running with the possibilities every single time. Just awesome. Thank You!
To the clients who trust CLK with their video and audio files, production projects, voice mail, manuscripts, webinars, meetings, proofreading / editing, hard copy conversions of your business cards, recipes, diaries, etcetera, and who know, we do truly love what we do here at CLK. We hope it continues to show. Thank You!
To CLK Transcription’s social media contacts who share items of interest that are useful in CLK’s team of transcriptionists gaining even more depth into what our clients do, how they do it, what they expect from us, and what we can do to assist them, and for sharing our posts so we can broaden the reach of our client’s work, you are amazing! And lest we forget, the quirky, opinionated, feline-filled everyday chit-chat that keeps us all sane – how could we enjoy our downtime without you? Thank You!

I also have to acknowledge and sincerely thank on behalf of the entire team here at CLK Transcription, those people who have made some wonderful referrals and recommendations to CLK Transcription. We look forward to assisting all of you with your transcription needs well into the future, and always have room for new clients and projects. Remember, every client receives a confidentiality agreement.

Now I’m not saying CLK Transcription is perfect, but we are perfectly happy doing what it takes to help our clients be more productive. If you haven’t tried CLK Transcription, check us out. We will save you time and money.

We are an email away from assisting you with your transcription needs.

Twitter = @CLK_Shortcake

Facebook = http://www.facebook.com/CLKTranscription
and

http://www.facebook.com/CLK-Trans

LinkedIn = http://www.linkedin.com/in/clktranscription – View comments made by our clients and find out why we come highly recommended.

https://www.clktranscription.com

Preparing for a New Year as a Small Business

Are you ready for the New Year?

It isn’t just about parties and champagne when you own a small business.

For a small business, in most cases, being ‘ready’ also means:

Closing out the accounting for the year,
Organizing and filing away the previous year’s records,
Developing 1099s, W2s, and final quarter tax reporting,
Reviewing potential ‘needs’ for growth in the New Year, and
Reviewing items that need attention for improvement,

all the while continuing with your daily routine of handling projects, employees, contractors, and inquiries.

As a small business owner, the party comes when those items are complete, and completed without interrupting the quality you offer your clients. If we can get that finished and still have hair and without depleting the nation’s coffee supply, then we can celebrate.

Some things we can do to make that end of the year rush go smoother:

Find a bookkeeping program and use it. Make sure to enter and file receipts as soon as possible. Find out from your tax person/CPA which program they use and find one compatible if possible. Closing your year and sending an accountant’s copy is faster and easier, and more complete, than trying to develop spreadsheets and sending packages of receipts.
If you haven’t done it yet, begin a filing system that makes sense to you. It doesn’t matter if it makes sense to someone else. If you need something, you will be able to find it. Once you have done that, then train someone else to handle your filing using the same method you use. Now, not only do you have assistance with the mundane chores, you have backup for when you may not be available. And that filing system should be for both current and ongoing items as well as what you have in storage from previous years.
That bookkeeping program I mentioned, find out if it provides the data for your 1099s and w2s you need to develop. Most, like Quickbooks, have the information handy, even if you do not pay for the premium versions. You just have to play with the program and get used to where those reports are. As a bonus, Quickbooks for Dummies is a great read.
You’ve worked the entire year with established and new clients. You handled projects you have never worked before and may have spoken with potential clients on bidding for new projects. Whether you won new projects or had repeat clients, be sure you research what your niche’ needs, what others are offering, or what others are looking for. Reflect on those items you may need to improve or offer so the New Year allows you better opportunities for growth.
You may have also kept in contact with your clients over the years, but be sure to keep that connection and communication open before, during, and after a project. Ask for feedback and make note of those concerns your clients have with regard to your finished product. A complaint is not a bad thing if you can use it to improve what you offer. Just be sure to work to improve it. That one client complaint, if ignored, will soon become a complaint of many if left unchecked. It is only a plus to be able to have a client who complained, come back for a second try, and you can make them happy.

Keep in mind this preparation is not just for clients. You should be reviewing your vendor list, chart of accounts, and even your supplies are current and appropriate for the New Year.

And lastly, review the social media sites where you have profiles and update them, keep them fresh and relevant. Remember, this will be something your clients or potential clients will review, as well as others who may not need your services but are researching for others who may. Having a pretty picture and no description of what you do, how you do it, and who you do it for will just end up being a pretty picture better posted on Instagram.

So I ask again, are you ready?

Ask an American Transcriptionist – they will tell you a story or two.

Wondering why, with all these “money”, “economy”, “employment” articles I am transcribing, I don’t see more about the field that is hit hardest by off-shoring, the field that most people never think of as important, but more people/corporations/doctors use it than probably any other ‘vendor’, the one where those who off-shore the work know it is ‘wrong’ so much so that they lie about doing it…yes, transcription.

Doctors, insurance companies, lawyers, corporations, publishers and production companies, and freelancers – even ‘ordinary’ people like students, parents, and homemakers use it – need it. And many use a transcription company and are told their work will never be off-shored, but it is, more times than not!

Where is that story?

There are THOUSANDS of ICs out there struggling to protect their jobs, while MT/Transcription companies charge a high rate, send the work offshore and pay pennies to get it transcribed, get it back and then have it proofed by an American transcriptionist for pennies, all the while promising the client they won’t offshore – and nothing the American transcriptionists can do about it but continue to battle for the truth and respect for the work they do.

The only people making money are the large transcription companies who off-shore the work. Neither the transcriptionist over seas or the US transcriptionist are making money. The transcription companies that don’t off-shore, as few and far between as they are, are struggling with rates low enough to keep the work here and paying the transcriptionists what they are worth.

Why do we do it? Because we love what we do!

We also understand the importance of safeguarding the information that we are entrusted with transcribing, or that comes along with the audio project.

Has anyone asked an American transcriptionist what has happened over the past 10 to 20 years with their profession and the effects of off shoring the work? Has anyone considered the ramifications of sending sensitive information off shore – you know, you entire medical history – family history, social history, past surgical history, etc? Has anyone considered what sending business meeting transcriptions over seas to have transcribed does to their company secrets, platforms, and practices? What sending your protected information over seas to companies who do not have to abide by US confidentiality laws means for your confidentiality and privacy?

No. They haven’t.

Google American Transcriptionist. All you see are more and more companies touting their services and sending the work off shore.Is that because no one wants to really know the truth?

Want to know what happens here, in the US, by the skilled transcriptionists who are in the field that helps so many companies and individuals get their project done?

Ask a US transcriptionist.

We are here. We are proud. And we don’t plan on going anywhere.

The next time you need a transcriptionist and hire a transcription company, the next time you go to the doctor or visit a hospital, the next time you have an IME for your insurance carrier, the next meeting you attend that is recorded – ask – Will this be sent off shore?

Then do your research. Find an American transcription company that refuses to send work off shore, who only utilizes the services of American transcriptionists, who spent years and thousands of dollars to be able to assist you with your transcription needs, and in return keeps your documentation safe under the laws that are meant to protect you.

Whether it is an American transcription company, or an individual American independent contractor, ask them why they fight the fight and still love what they do.

Now THAT would make a great story.

CLK Transcription. An American owned and operated transcription company that refuses to off shore any work, ever, and has made that an unwavering commitment to every client that assist. www.clktranscription.com

Organizing your projects…straight through to the invoice

After working with many journalists and authors, I have come to realize that very few, if any, work on one project at a time. Whether it is their work project or their family/life’s project, or a combination of both.

We try to assist them, not only by saving them time transcribing their audio / video for them, but also by organizing the transcription / audio / video portion of their projects and the billing information they need to be properly paid themselves for the work, as well as keeping the different parts of their projects together and easy to work with.

How do we do that?

CLK starts by acknowledging receipt of every single file. They know we have received it. We ask them for a drop-dead deadline. Although we work to return all files within 72 hours, and of course even sooner whenever possible, regardless of the length of audio, everyone has different deadlines. So if they need it quicker, they just let us know.We never want to push them further to their project deadline and cause more stress in the process.

We gather the names of the participants / speakers, and we are sure to label each speaker accordingly. We can time code the transcript or number lines if they wish, and we use a clear simple format for them to be able to review the transcripts for content they may need in their end product.

We clearly mark any portion where there may have been an inaudible word or phrase, so they can take a listen and see if they can hear it. They were the ones in the room during the recording.

But we don’t stop there.

Naming their files:

We name the finished report exactly the same as the audio, so our clients can match up the corresponding audio with the finished report.

Helping manage and track a budget:

We add the total length of the audio into the name of the report, so our clients can confirm that the complete audio was transcribed – there wasn’t a download / upload issue causing only a partial transcript or they didn’t send us the incorrect file to begin with.

We also add the total cost of each audio into the file name, so that our clients can better manage their budgets as they go along, rather than worry about it in the end, when their concerns should just be putting it all together into the fabulous end result we all enjoy in that book, magazine, online, or production piece.

In addition, our clients can further maintain their budgets by giving us precise times on the audio they want transcribed, down to just a few seconds, to blocks of minutes throughout the audio. This way they don’t end up paying for material they do not need for their project. We all know some interviewees can get chatty.

Helping their billing, through our billing:

Many of our clients use our invoices to invoice their clients and will request separate invoices for one or all of the audio files using project codes or other client information. This allows them to keep their project invoices organized, and they don’t have to sort through which transcript coincides with which project and which invoice is for which project.

Many times, we have clients request the invoice be sent directly to the project manager they are dealing with. We are happy to do that. Of course our client’s are ultimately responsible for the invoices, but being able to forward our invoice to their client for them allows them the freedom to ‘keep it moving’ and not worry about that part of the task.

Working with them to save them time and money:

We know how hard it is for our clients to monitor every little aspect of their project, and we try to make it just that much more simpler and cost-effective. It may not sound like much, but we find that in the end, our clients appreciate the added little extras we do to keep their projects organized and labeled appropriately.

We are always observing our clients work online, and watching for additional ways to help them organize and make the process of transcribing and organizing the audio / video portion of their projects that much simpler to work with.

How can we assist you with your transcription needs? We are an email away from beginning your project!

Visit us at www.clktranscription.com and find out today!

Professional courtesy and why it is important – at least to me.

I find myself everyday, at least once, wondering where the professional courtesy that I grew up understanding has gone.

In listening to colleagues and fellow professionals, I realize this is not a new phenomena. Everyone has encountered it at least once in their professional lives.

Having general personal courtesy, or the lack of it, is one thing but most professionals do not delve into your personal life.

When dealing with people who have a say in your professional future, and yes, every client or associate has a say in YOUR professional future and livelihood, you must remember professional courtesy, or you will only be remembered for what you didn’t do, not for what you have done. This is true for both the client and the “vendor”. Both sides of the professional working relationship.

So my question is, where has professional courtesy gone?
I am not just talking about answering calls, or replying to emails promptly.

I am talking about communicating with those you are involved in a business relationship with – how is that project coming, was there a delay? Do you need additional tools to complete it?

I am talking about those that apply for a position or project, and then disappear. Do you really think there is no time involved in being prepared for taking the project on?

I am talking about those who receive a completed project and then disregard any invoice for that project. Do you think your work is more important than the work put into assisting you to getting to the finished product?

I am talking about those who, on either side of a project, feel it is perfectly fine to send correspondence or speak to the other with such foulness, it would make your momma blush.

I am talking about those who receive a service without any feedback, and only when they are reminded months later that they haven’t paid for that service, come up with a reason why they shouldn’t pay.

I am talking about sharing the fact that a job well done was received and sharing accolades when earned.

I am talking about sharing how smooth the transaction was when working with a client / vendor.

I am even bundling in those who receive payment for a project, and then hold checks for months without cashing it. Don’t you know most companies attempt to reconcile their accounts / budgets monthly? Why do you hold that check for so long?

Now, for my observation on why it is important…and that is because they always come back.

Those very same people who disregard professional courtesy at any time during a professional relationship, usually find that very same person or organization that they were so rude to or had such disregard for professional courtesy, are those they end up needing again at one point in their professional future. Yes. They always come back. They come back for a project or position. They come back for a recommendation. They come back for a referral.

They always come back.

Keep in mind, when you appreciate a job well done, most people, and that includes you, will only mention it once. But when you have a bad experience, you will repeat that story over and over again. That includes the lack of professionalism in getting the task done, along with any other issues with the project, which of course could have been avoided with using a little professional courtesy.

So use caution when you decide to throw professional courtesy out the window, it will affect your bottom-line, and when you find your way back, that window may be closed.

https://www.clktranscription.com

Like this if you agree – no wait, don’t do that! Or should you?

I cannot say enough how much I dislike picture posts for different Causes telling me to “Like” to show support, etc. If I like or I think my connections will like, you will know. I will repost, retweet, link – everything I can. It is my choice.

But if you share these posts, have you ever considered the ulterior motive for someone to develop a post that ASKS you to click ‘like’ and share, instead of letting it grow on its own…Not all are bad, but do you really think FB or anyone will actually give money or anything else for any shared picture post on FB or how many likes it has? Don’t you think legitimate people who want you to share would actually have a FB page or web page to ‘Like’ and share instead of an individual post guilting you into sharing with your friends? Or if a post was going to go viral, it will go viral without being asked, won’t it? If forced to go viral, is it really viral, after all?

Sharing or liking posts on any social media site should be your choice because you like it – for one reason or another, or even better, because you know your connections may like the information shared, not because someone told you too for whatever Cause they want to bring awareness to. Did anyone have to tell you that sharing brings awareness? Didn’t you know that?

If you want to be social, which by the way is what social media is all about, then you SHOULD share, not just what you like and find informative, but what your connections may find informative or interesting. No Cause should have to ask you too.

BUT can you say worm, hackers, scammer, virus, spammer….ever wonder where your spam email comes from? Did you miss the posts about how your email is attached to your FB page or Twitter handle? Your friends emails and handles are too! How many Twitter DMs have you gotten recently that were annoying spam messages asking you to click a link? It has gotten to the point, where any link I receive, I do not click on. Kind of kills the purpose of informing me of your very valuable information didn’t it?These spam posts and links have ruined it for the legitimate people, don’t you think?

Check out how many of these “Please click like and share” Cause picture posts you have posted, liked, shared (&/or how many your friends have). Now, do you ever wonder how many of your friends have received spam because you gave access to their information by posting one of these and they shared at “your” request?

Safe to say, if you post something and people like it, they will share it. No asking will be needed if you connected to the right people. If what you post is not shared, then it may not be the post, it could very well be the people you connected with. You may just have connected with the wrong people, especially if you find you are sharing their posts, and your posts sit idle.

And if you are on social media, and you don’t share those posts that your connections have shared that are interesting, thoughtful, insightful, or informative – then why are you on social media at all anyway?

The only way to fight spam and other unwanted intrusions, is to begin using social media correctly, and not giving those pests a way inside our computers.If you want to reach more people, post something interesting to your connections. And if you see something interesting – share it – but be careful if the post itself begs you to do so.
Happy networking!

Thank you to @CityofRockHill during Storm cleanup in NEPA

I have been given permission to share this thank you sent to City of Rock Hill SC for their help during aftermath of Sandy.

I believe when someone does something right, it needs to be repeated, over and over again, and support to those businesses, and individuals be given for their help, great service, great customer service, etc. Thankfully, my friends do as well. Here what they had to say to a great group of guys!

Subject: thank you for restoring our power in North East PA

Dear Sir,

I wanted to thank your crews who restored the power to me and my neighbors last night here in Tobyhanna, PA.

Your employees were kind, courteous and professional.

Our experience with our power company throughout this ordeal was a nightmare.
After numerous attempts to inform them that the original issue we reported had worsened from tree leaning on wires to tree had taken down wires completely from pole we received a recording that our address had been reported as a tree on the lines. It was like pulling teeth trying to reach a real person and not a recording.

After receiving a message that our power had been restored, (when no one from power company was even here) my son came across your crews who were in our community and explained the situation. Your crews stopped by and I believe made some calls to see if we were on a list. Apparently the new information we and our neighbors relayed to PP&L was NEVER received and was still believed to be a limb on the wires!

Your crews returned shortly and had our power restored within the hour!

Your crews coming down the street in a convoy was a sight for sore eyes.
If it weren’t for YOUR crews stopping to listen to us we would probably still be powerless!

We thank you all so much for your service and hope this nice message reaches the employees who braved the cold windy weather and did an exceptional job!!!!!

Thanks a MILLION!!!!!!!!

Cindy & Joe Rametta Marvin Gardens Tobyhanna, PA
Cindy & Carlo DiPasquale Marvin Gardens Tobyhanna, PA