I have been given permission to share this thank you sent to City of Rock Hill SC for their help during aftermath of Sandy.
I believe when someone does something right, it needs to be repeated, over and over again, and support to those businesses, and individuals be given for their help, great service, great customer service, etc. Thankfully, my friends do as well. Here what they had to say to a great group of guys!
Subject: thank you for restoring our power in North East PA
I wanted to thank your crews who restored the power to me and my neighbors last night here in Tobyhanna, PA.
Your employees were kind, courteous and professional.
Our experience with our power company throughout this ordeal was a nightmare.
After numerous attempts to inform them that the original issue we reported had worsened from tree leaning on wires to tree had taken down wires completely from pole we received a recording that our address had been reported as a tree on the lines. It was like pulling teeth trying to reach a real person and not a recording.
After receiving a message that our power had been restored, (when no one from power company was even here) my son came across your crews who were in our community and explained the situation. Your crews stopped by and I believe made some calls to see if we were on a list. Apparently the new information we and our neighbors relayed to PP&L was NEVER received and was still believed to be a limb on the wires!
Your crews returned shortly and had our power restored within the hour!
Your crews coming down the street in a convoy was a sight for sore eyes.
If it weren’t for YOUR crews stopping to listen to us we would probably still be powerless!
We thank you all so much for your service and hope this nice message reaches the employees who braved the cold windy weather and did an exceptional job!!!!!
Thanks a MILLION!!!!!!!!
Cindy & Joe Rametta Marvin Gardens Tobyhanna, PA
Cindy & Carlo DiPasquale Marvin Gardens Tobyhanna, PA