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Dear interviewer, you are a great interviewer but…a Transcriptionist’s point of view.

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One of CLK Transcriptions independent contractors asked why we are never interviewed for a story.  Then she realized we are too busy transcribing your audio to stop.  She did however have some thoughts and suggestions on how to make transcribing your audio of other interviews a bit more transcription friendly – whether we transcribe your audio, someone else transcribes your audio – or even YOU transcribe your own audio.

 

Many of these I have mentioned before, but I had to share her comments as a worker bee trying to save you time and money.

 

 

Dear Interviewer:

 

Please check your equipment.  Growls, howls, static, etc, in your audio make accurate transcription difficult, but knowing ahead of time helps me to prepare.

Also, when interviewing outside, in a crowd, or say with an ambulance passing by during the discussion, understand that unless you repeat some of the conversation when that pesky ambulance drove by, there may be some blanks.  Try to consider better placement of your microphone in those situations.  The best place for the microphone is not next to the plate and glass, or even the paperwork that you will be moving around.  We hear the noise first.  It isn’t that we can’t do it; we love the challenge, but proper placement leads to better end product.  We understand it isn’t always possible, so again, just give us a heads up that you are aware the audio is difficult and that helps us prepare as well.  Also, you may want to be sure that you have the interview and not just your side of the conversation on the audio.  Listening to the audio yourself also helps when you think you are sending a recording thinking it is one thing and well, it isn’t.

 

Those words you spoke when yawning or belching, or coughing and sneezing, really are hard to decipher.  Could you repeat that please?  It is impolite to stop in the middle and speak to someone else – we do not know if you want that transcribed, unless you are ordering dinner.  And please, as busy as we know you are, please leave the chewing and bathroom breaks out of the audio.

Please allow your interviewees to finish a sentence without interruption whenever possible.  I can’t decipher his/her responses accurately if I can’t hear them fully – and we hate having a blank in your report.  And I always wonder whose part of the conversation is the most important and should be in the transcript when I can’t clearly hear both speakers and you ask me to clean it up for you.

Please call your interviewees by name early in the conversation so his/her name can be inserted during the article rather than “interviewee”.  A find-replace only takes a few seconds but keep in mind I’m paid by the audio minute and seconds matter.

When an interviewee is using a “unique” technical or medical term, please repeat the word – or send it with the audio in your e-mail.  Hearing it correctly will help me search for the correct spelling.  This would be especially helpful when you are interviewing someone whose accent is other than American English.  When possible, especially with those pesky obscure names, spelling it helps.  Spelling HABITAT doesn’t; we know how to spell that, but when you have a name like Nahuat, spelling helps.

Also, when possible, giving us a bit of a background – speakers names, websites, etc – on the topic of the discussion.  This helps us research words and phrases so you don’t have to.   We do not all watch every TV show produced, so even the title of the show so we can research names and characters, is a help.

Also verifying the length of the audio you are sending so we know there was no problem with the download.

Let us know if you need the file immediately.  It may mean a stat fee, but this is not always the case.  It helps us help you when we know your projected TAT for the audio.  Whether its needed later int he day or the next morning, even if a week away.  (Yes, we have clients who actually give us a week to turn around a document, but we haven’t ever taken advantage of that yet.)

Recording and transcribing chitchat is a waste of your money.  I understand the importance of the “break the ice” conversation at the beginning of an interview.  If this conversation is not necessary to the article you are writing, please let us know when to start transcribing and we will skip it and we both save time and money.

Take into consideration that to transcribe your audio is at minimum three times the length of the audio – total transcription time and proofing.  And that is with a clear audio.  If you have a stat/priority that is four hours long, don’t expect it by evening if sent at 1 p.m., especially if poor quality.  We take extra time with difficult audio to ensure we got everything possible.  Again, we sometimes work miracles, so it doesn’t hurt to ask, but the more time you allow us, the more relaxed we can be knowing we are giving you our best and not a rush job where something always suffers.  And sending that stat at midnight for return the next morning, even if only 10 minutes long, really is a difficult task for us.  We occasionally sleep too, but if you give us a heads up early in the day to expect it, guess what – we can do that!

 

Lastly, if you send a file and we do not confirm receipt within 15 minutes, there may have been a glitch in the e-mail.  We always confirm receipt – usually within 15 minutes.  If you don’t hear from us, verify receipt.  And when you send us a file today of less than an hour, if you do not have it by tomorrow – check with us.  We rarely have a file of an hour or less for more than 24 hours.  These things really bother us because we do not like you to think we aren’t doing our best to assist you meet your deadline.

 

Thank you for listening.  We just want to be able to get you your reports as quickly as possible with the quality you demand.  These little tips may help.

 

Signed me

Transcriptionist who loves what she does.

 

 

 

https://www.clktranscription.com

Think you are dealing with an American Transcription Company – Think again

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One of my pet peeves is the sending of our valuable information, not to mention work – over seas.  I have spoken about it, blogged about it and posted about it.

I don’t want any of my information sent outside of the US, but especially my medical information – it has everything from my social history to my family history to my identifying information.  I have urged everyone to check with their doctors to see if they are aware of their dictations being sent off shore, and have even stated that many hospitals and doctors do not know that the work is being sent off shore.  They send it to a large company here and then they send it off shore without ever disclosing it.  many even touting USA only.

I got the following email.  I get them often but this one just got under my skin.  Read it carefully.  See what actually happens here in the US and what is sent off shore.  This to me is scary.  Our personal information, our jobs, and for some the reason to continue their education.  Why?  Because they do not wish to travel to China, India or the Phillipines to work.

 

Here is the body of the email.  Nothing has been altered.  I have however removed the contact info but if you really want to buy it – you can Google and find it.  I am not interested.  CLK TRANSCRIPTION DOES NOT OFF SHORE ANYTHING EVER!

 

Highly Profitable Mid-Atlantic Medical Transcription Business

Opportunity Executive Summary: Highly Profitable and efficiently run MTSO started in 1991, serving small to medium size hospitals, clinics, and practices. In 1998 owner went to the Philippines and set up, what is now, the longest running Philippine MT operation to do all the MTSO’s work. At an all-in cost of 6.7 CPL, this operation handles virtually everything to do with the MTSO. The US operation consists of the owner, his wife and a part time employee. The entire US operation requires approximately 15-20 hrs of work per week, answering calls from new clients etc. Most everything to do with day to day operations takes place in the Philippines. The owners desire to retire creates a truly outstanding opportunity to own one of most profitably run MTSOs we’ve seen.

2010 Financial Highlights:

Revenue: $636,613

COGS:       $313,731(49%)

SDE: $262,596 (41%)

2011 Projected Revenue $700,000.

Customers: Owner has cultivated strong, enduring relationships with an excellent client base of hospitals, clinics and physician practices throughout the US. Customers pay an average of 12.2 CPL.

  % of 2010  Revenue Year Became Client
Heart Hosp 27% 2005  
Ortho Clinic 12% 2001  
Medical Group 11% 2005  
University Hosp 6% 2000  
Oncology and Hemo Clinic 6% 2007  
Hospital 4% 2008  
Physician Practice 4% 2008  
Physician Practice 2% 2007  
Pulmonary Clinic 2% 1999  
Neurodiagnostic Clinic 2% 2006  
Other 23%  

Philippine Transcription Operation: Owner has exclusive long term contract with the oldest and most respected MT operation in the Philippines. The owner contracts with the Philippine operation at an all-in cost that averages 6.7 cents per line (6.5CPL for regular, 8.5CPL for regular STATS.) Owner speaks very highly of the Philippine operation, which he founded, has worked with for over twenty years and believes is the key to this highly profitable and well run operation. Owner indicates that buyer could have a new contract with Philippine operation or, after the owner is paid off, choose to direct the work to MTs of the buyer’s choice.


State Side Operation: Owner, Spouse and one part time employee, working a combined 15-20 hours per week. Owner believes the part time employee would be willing to increase her hours and could handle the state side operation for a new experienced MTSO operator.

Technology: MTSO on its own platform, which is in the process of being updated to a Web based version. Owner has bid to complete upgrade by March for $45,000. Buyer may elect to complete upgrade or migrate customers to buyer’s platform.

Further Information: To receive further information on this opportunity, please submit the attached confidentiality agreement to _____________

If we already have your CA on file, please email indicating your interest.

Tim Kruse
Kruse Acquisitions, LLC

 

 

Do you know your FaceBook connections? Really?

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Since many of us use Facebook as a true social media networking device, for professional and personal business, I tend to allow friend requests when I notice that many of my other connections have the same “friend”.

 

I was not always this way.  I use to research the connections, see if there was some kind of mutual interest, potential business opportunity, now or  in the future, or information I could share with other connections.  I laid off my pickiness in acceptance.  I mean so often we read blogs about using networking sites as a way to connect with everyone.  Everyone has a potential value for your business, etc.

 

Apparently this is not unnoticed by the bad guys, spammers, scammers, and even those lonely hearts.

 

Recently I was asked to be a friend by a male who upon checking out his profile I noticed he had 33 shared friends.  All 33 were business connections.  I readily accepted and then went back to check out his profile further.  In my business, many of my referrals come through social media outlets, so I wanted to get a gander at what he was working on and see if there was anything I could offer, anything I could share, comment on, etc.

 

Well, after noticing that he did not have a complete profile posted, no job, no activities, no publications, no nothing I knew something was wrong.  I sent him a message and asked him what he does.  I asked him how he knew me and /or my connections.  Was he a writer, journalist, publisher, transcriptionist, student, parent of a disabled/special needs child, parent, green enthusiast – anything that would be of interest to me?

 

I realized that he had connected to one person and then went down the list of that person’s connections to connect with others, and others readily connected thinking the same thought I had – he knows so-and-so, it is okay.

 

I credit my suspiciousness to another connection who let all of her connections know about another scammer who wanted to sell diamonds to a friend of hers, constant chat requests, and then pow – the scam begins.  This guy, after responding to my request for more information, said that I was suggested by Facebook and that he was a lonely heart.  (I bet).  Of course I was suggested.  He already had 33 of my friends, and was now up to 36 after an hour of connecting.

 

I disconnected our friendship, posted a status update to alert others.

 

I know my connections.  If not personally or professionally, I know my connections know them.  I know their profile and what they do and what they are into, and before I connected with them, I checked past status updates to be certain they have commonalities with me.  I refrained from this “knowing step” on this individual and it could have been disastrous for any one of my connections, or me.  At the very least, it would have been an inconvenience I nor my connections needed.

From now on, I will go back to my usual steps in evaluating my connections and friend requests and be a bit more cautious and not just assume that because they are connected to a “friend” that we are a good social media network match.

 

Some people may feel as if having tons of connections is networking and valuable.  I feel like having connections that have something significant to offer, to share, and who possibly even want to share my information is priceless.

 

 

https://www.clktranscription.com

Thinking about transcribing your own audio/video? Why not let us handle that for you and save you time and money?

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When journalists, authors, doctors, etcetera, begin to think about having their audio/video transcribed, the first thought is probably cost. Many attempt to do the work themselves, or hire in-house staff to do the transcription.

When hiring an in-house staff, you have to consider hourly pay, benefits, and keeping that person busy with “busy work” when no transcription work is available for them to handle. They have to consider days off, sick time, vacation…not just the cost, but who handles the work when their “transcriptionist” is not around?

If you are handling the transcription task yourself, I have to ask you – how much is your time worth? How long does it take you to transcribe the audio? What does it breakdown to in terms of hourly wage? Are there other things you would rather be doing? Interviewing another person? Organizing the data for your article/book? Managing other tasks? Taking time out to do personal chores?

For those who hold weekly, monthly or annual meetings or conferences – having those events recorded and then transcribed allows you to share this information with more than those who have been able to attend the function personally. Sure you can share the video, but what happens when other’s busy schedule precludes them from sitting and watching a video?

Having the transcript allows them the freedom to move around and tackle their day, and you the knowledge that they have a true concept of what occurred and something they, and yourself, can refer back to when necessary. How many times have you wished you could replay a meeting for what was said?

For the educator, or those seeking higher levels of education – your class audio can be transcribed for sharing as well. Those interviews and other audio developed for your paper can be transcribed for reference.

CLK Transcription offers a discount for educators and students alike. We feel education is THE most important thing a person can have, and love the opportunity to help you reach your goals. We have been proud to handle transcripts for professors or students of UCLA, Bloomsburg University, Wilkes Barre University, King’s College, Illinois State University, Minnesota State University, Wisconsin State University, Harvard University, and others.

Having a transcription service handle your audio/video projects allows the freedom to do what it is you must do to meet your TAT. Freedom to continue your other work to bring the project together. Freedom to share information in a manner that fits everyone’s schedule. Freedom to develop the best end-result you possibly can, without the stress, time or money you may have been spending in the past.

A transcription service can be the cost-effective and cost-efficient tool that you are looking for to allow you more time to get your project done, to share important information, or just to get your personal chores tended to.

When using CLK Transcription Service, you only pay for the audio/video assigned. No sick time, no vacation time, and certainly no overtime or benefits. We have individuals who have special skills to research terms and information, skilled in listening and hearing the most difficult audio and transforming it into a quality transcript.

CLK Transcription can handle multiple audio, in varying lengths, and can meet or surpass your expected TAT in most, if not all, cases. We have transcriptionists all across the United States and we never offshore, EVER. We also never use speech recognition. We feel the nuances of your audio deserve the extra care given by a human ear and human hands.

CLK Transcription has been recommended by the best journalists and by many of the Universities in the country, as well as large publishing companies and other professional corporations – from the medical research industry to the business and finance industry. We also have handled many motivational and teaching seminars by many of the world’s most well-known speakers and coaches. We have handled files as large as multi-day conferences and seminars to the few minute audio of a journalist, on a wide variety of topics. Yes, we even do voice mail transcription giving you the freedom to step away and know your important calls will never be missed again. We have clients all over the world, and have transcribed many, many ESL audio as well. We love what we do and take the time to do it right – for YOU!

Check out our recommendations today at http://www.linkedin.com/in/clktranscription and find out what CLK Transcription can do for you. Let us transcribe your next audio/video and show you what you have been missing. It may just be the time and money you have been looking for!

I believe we can be, so much so that I stake my name on it.

We also love to retweet our favorite journalists and organizations tweets to share your wonderful ideas and projects with others. Join us @CLK_Shortcake or on Facebook – look for CarolLee Streeter Kidd or CLK Transcription. Join us! We would love to have you as part of our team!

CarolLee Kidd

President/Owner

CLK Transcription, Inc.

Speaking well and spreading some love for NCHSoftware.com (@nchsoftware)- they truly do have something for everyone!

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They say if someone has a problem with you, they will repeat it over and over again, but if they like you, they usually will make referrals when asked, but never just converse about a company as they do with a complaint.  I am hoping to change that with a wonderful company that I have had the opportunity to deal with for over 9 years.

NCHsoftware.com which offers sound recording, playback, conversion, and editing programs.  Along with the programs, they have an awesome team of tech staff to help when that rare (believe me rare) glitch occurs with the programs.  They don’t stop thee, they have many programs for other disciplines, but since transcription is what I do, I will speak only to that – for now.

As many transcriptionists starting out in this business soon learn, there is a direct and constant need for quality programs such as the express scribe player that NCH offers.  The wonderful thing about Express Scribe, is that there is a free program that serves our purposes almost 100 percent.  And being able to say “yes, I can handle the audio medium” allows the transcriptionist to take on projects without having to lay out even more money and learn new programs just to handle a file or two – and NCH has a converter too.  Now they don’t convert everything, but a vast majority of the mediums can be converted using Switch – again a free program can be used with a premium upgrade if needed.

I think the fact that as the transcriptionist field is growing in demand, the idea that there is a company that caters to us, with affordable and quality products is outstanding.

As a transcription company owner, I am often asked, “can you do this” or “can you do that” with audio files.  I rarely have to say no because I have some wonderful software from NCHsoftware.com that allows me to record, playback, convert and even enhance audio files so that I can do my job in a much more efficient and effective manner, even with the difficult audio.  And when I can do my job that easily, I don’t have to forward a cost on to my clients, nor do I have to worry about meeting their deadline due to the difficulty of the audio.

I refer all of my independent contractors, who are fresh out of school for this wonderful profession to NCH to get setup without having to put out even more money, over and above the thousands they just spent on education and training.  In this economy, every dollar counts.

Whether you are a student, business owner, journalist, musician, transcriptionist, or anyone who uses or works with audio files at all, check out NCHsoftware.com – I bet they have something there for you as well.  Audio, telephony, and business software – http://www.nchsoftware.com/software/index.html

I follow them on Twitter @nchsoftware.

https://www.clktranscription.com

Voice Recognition – Not For Me. I never speak in fluid sentences all the time without changing thoughts or ideas.

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How often do you stutter, forget the question, start to say something and then find a better way to say it?

 

Using voice recognition may seem easy for many, but if you want clean, clear reports there is nothing that can replace a human ear listening to your words and knowing what you mean/meant to say.

 

Voice recognition may seem easy for many, but you have to train the software to your voice.  Are you saying PRN or pee are in?  Is your audio always clear enough to know the difference?

 

Do you ever speak slowly and clearly all the time for a person to understand all the time?  Imagine a program listening.

 

How many times have you heard ‘can you repeat that’?  How many times have you said ‘okay, okay, right, right, right” during an interview and if transcribed every time would make you appear as a valley girl?

 

Do you want your ers, uhms, and the multiple yeah, yeah, yeahs transcribed in your report?

 

Do you want to have to reread the report multiple times when finished so you can be sure to catch those potentially unprofessional comments from being left in your report?

 

When someone asks me how I feel about voice recognition I tell them this – I speak fast.  I change my thoughts mid sentence, I may even forget where I was for a moment.  I make strange noises when I get lost in thought.  I don’t say every word perfectly.

 

Your time and money is too precious to have a program type your words, just to spend more time correcting and perfecting them.

 

Let CLK Transcription show you how a human ear can be used to listen to your audio and human hands to type your report, cleaning it up where you decide it should be. Your time can be spent on that next interview while the transcription is done in a professional manner, fast and accurately.

 

So when thinking about voice recognition – why not try using a human to recognize your voice to give you the best quality transcripts possible for a cost you can afford?

 

We may not be professional bloggers, authors, journalists, or webinar hosts – but our clients are!  Find out why they say we rock!

 

https://www.clktranscription.com

CLK Transcription, Inc. is a USA-Based and Operated Transcription Company with expertise in all specialties of the medical profession.

Oncology          Orthopedics     Hematology     Pediatrics          Rheumatology     Infectious disease  Psychiatry          Physiatry     Radiology     Pathology          Dermatology     Cardiology     Pulmonary          Plastic Surgery     Ophthalmology     Chiropractic, Clinical and Acute Care, and more.

We assist professionals with their professional needs transcribing audio from:

v  CONFERENCES / SEMINARS v  TELEPHONE CONFERENCES v  BROCHURES v  STATIONARY DEVELOPMENT v    MEETING MINUTES     INTERVIEWS v   VOICE MAIL v ELECTRONIC SIGNATURE DEVELOPMENT, and more.

 

Welcome to the Wonderful World of CLK Transcription! Where your project is just as important to us, as it is to you!

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CLK Transcription can transcribe your RadioBlog, Seminar, Webinar, Podcast, Interview, IEP, Conference, or Roundtable discussion on any topic – family, health, diet, financial, entertainment, educational, all medical specialties, even religious sermons, AND MORE – and we can start immediately.

We also offer transcription and delivery of voice mail, conversion of PDF to WORD doc / WORD doc to PDF, Spreadsheet / label development of your contact / project lists, electronic signature development,mailing list / label development.  In other words, if it can be spoken and / or typed – we can do that!

Also, we offer FTP hosting services for those who wish to have the security of a FTP program but do not want to purchase a complete hosting package.  We host it for you and you get all the security and abilities of you very own password protected FTP.

Contact CarolLee Kidd for details.  https://www.clktranscription.com

Organize Your Audios and Save Time and Money

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When sending files to a transcriptionist, name the audio files so you know what is on them, and the transcriptionist can confirm the information supplied.  Many times clients will send a file named by the equipment they use (ex ws00001) with no information as to what is on them, or tell us “this is an interview with Joe Schmo”, when in fact, upon listening to it, we find that the interview is in fact with Jane Doe.  When this occurs, we here at CLK Transcription will verify that this it is the audio the client meant to send us.  It may add some time to the TAT, but in the end could potentially save you time and money.

 

Doing so will alleviate the cost of transcribing an audio that you either didn’t want to have transcribe or was already transcribed.  And saves you time by not having to wait for the wrong file to be transcribed in order to get the correct file completed.  When files are received and seen as named by the equipment, CLK will add the interviewee’s name to the completed report’s filename when possible for tracking purposes.

 

Oftentimes, clients send multiple files and we work them consecutively, so if a duplicate is sent even a day or so later, unless the same transcriptionist handles the file, we would not know it was a duplicate.  (We have even had files sent as duplicates months apart, and if and when we catch it, we inform the client.  Some companies may just pull the old report and send it along and then bill for something that was paid for months ago.)

 

Also, there are some instances when an interviewee is in fact interviewed several times, so we would not stop transcribing just because the name is the same.  It may not be the same interview.  This is particularly difficult with physicians.  When they send a potentially duplicate file, we have to transcribe it because unless confirmed as an exact duplicate, the difference of one word or phrase (medication, history or treatment for example) makes the entire report ‘new”.

 

The addition of a name for your audio is also important for organizing your files for future reference.  Here at CLK Transcription, we name your report the same as the audio file, and include the length of the audio in that name.  This is great because you can now match the audio to the report and even know if the entire audio was received or was there an error in the download.  Also, the addition of the length of audio allows CLK’s clients to track their expenses when paying by audio minute.

 

Many of my clients will use the name of their audio when discussing the topic elsewhere (e-mail, etc), allowing all information regarding that interview to be sorted and saved together, even setting up folders in your Word history to keep all documents for the same topic / interview together for easy reference later.

 

So, the next time you save an audio, consider giving it a name.  It could very well save you time and money.

 

Here at CLK Transcription, we know that saving YOU time and money allows us to do the same.

 

Check us out for more information.  We would love to add you to our team of clients.  https://www.clktranscription.com.  Mention/retweet this blog and save $5.00 off your next invoice of $50.00 or more.

Do you get your voice mail transcribed free? Do you get what you pay for?

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Many people come to me and say “why offer voice mail transcription?  Many people get it free through their telephone service provider.”

Here is my answer:

Those providers use either speech recognition software or an offshore, ESL, transcription company.  Either way, their messages are full of errors, mis-communcating what the message really conveyed, sometimes causing your clients unwanted stress!

There are hundreds of websites devoted to posting the errors people receive through these providers.  (Checkout http://technologizer.com/2010/08/22/worst-google-voice-transcription-errors/)

So, if the only reason you continue to use those services by those providers is so you can see what comes across next, do not use CLK Transcription.

At CLK Transcription, a human listens to the voice mail, a human types the voice mail and a human returns the transcript in an easy to read email.  You get the first 5 free every month through December 2010.  Our rates are nominal and you get quality service, fast.  So for a cost you can afford, you get better quality service.  You get more than you pay for.

When you pay nothing for everything, how do you expect anyone to take pride in the work you request?  Those providers simply cattle prod your work through because it is the phone service they care about.  Offering you the transcripts is what got you to them, and for most companies, getting you is all they care about.

CLK Transcription cares about every facet of a project and every client we receive.  There are no contracts, just a confidentiality agreement.  Whether it is a small project or a large project, a one time assist or a long time client, we take pride in the work we do.  Over 90 percent of our clients are referrals.  We do our best to keep them happy and when we don’t, we learn, understand, and make whatever changes are necessary to the service we provide.  Transcription is what we do. It’s not just what we do, it’s who we are!

So, if you get your voice mail for free, are you getting what you pay for?

https://www.clktranscription.com Find out how we can assist you with your transcription needs.

Your regular project is just as important to us as it is to you! Don’t have your TAT pushed aside because someone else has a “priority”!

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Here at CLK Transcription, we try to treat every client as our only client when it comes to meeting their turn around demands.  Many of our clients know each other and have referred each other to us, and we know keeping one happy, means keeps them all happy.

People have often said, “when someone likes you they will repeat it, but if they do not like you they will repeat it over and over again.”

We want to change all that.  We want to have CLK repeated over and over again because we assisted in your transcription needs and never missed a beat with another project on our plate.  We love hearing “you rock” when we give our clients with the quality they demand at a cost they can afford, all in a timely manner that lets them get their job done in a smooth manner.

The independent contractors I work with are just as important as the clients I have.  Without them doing their absolute best and being happy with me assigning them work, I could not offer the services I offer to the clients we handle audio for.

In working for other companies, I had heard many times “that project can wait” or “just load up that IC, she’s a workhorse” and I cringe when I think about a client’s TAT being brushed aside, or a IC being so overworked that she wears herself out.

In doing the best job possible, we all have our limits.  Clients cannot be overburdened with stress wondering if their work will be completed on time and the transcriptionist cannot be so overworked that she rushes or even worse, drops the ball all together and misses deadlines herself.

Many times we receive STAT or priority files from a client.  We handle them as we would any other, but we have some wonderful transcriptionists that are available just for those types of files, so that whether we received one or 20 files in a day, your priority is handled without pushing someone else aside, and without stressing the transcriptionist with an unreal deadline herself.  Every client’s files remain active.

Handling the work this way allows every file we receive today to be returned today or within 24 hours, meeting your TAT and allowing the transcriptionists time for their own personal responsibilities as well.

Yes, there are times when the larger projects come, multi-hour, multi-speaker interviews, conferences, and seminars that take us a bit longer, but even in those cases you can usually start seeing a return of part of the project within 24 hours and a completion within 3 days, depending on the size.

Unfortunately, we have had to turn away projects from some of our most prized clients because of their TAT and our workload when they contact us with a multi-hour project due in a few days, but even those clients come back.  Why?  Because I won’t add to their stress by saying I can handle it and then blow their TAT when I know I can’t.

Thankfully, those exceptions are few and far between.  My clients with those larger projects allow me time to plan and get ready for them by giving me a heads up to expect those files.  Most times a day’s notice is all it takes.

So when other companies say they can handle your large project, ask them not only if they have the transcriptionists on duty to handle it, but how much work gets pushed aside that belongs to your friends and colleagues in order to handle yours?  Because the next time they have a larger project, it could be you that’s pushed aside.

We love transcription. It’s not just what we do – it’s who we are!

CLK Transcription, Inc comes highly recommended by some of the most amazing journalists, ghost writers, authors, blog radio and webinar hosts, and corporate companies in the world.  Let us show you why.  Allow us to help you with your transcription needs and make you a part of our family too!

Check us out on:

Twitter = @CLK_Shortcake
Facebook = http://www.facebook.com/people/CarolLee-Streeter-Kidd/1234760098

and

http://www.facebook.com/pages/Tobyhanna-PA/CLK-Transcription-Inc/100158850050342
LinkedIn = http://www.linkedin.com/in/clktranscription