Consider the format you save your audio/video files when forwarding to your transcriptionist.

Although we here at CLK Transcription can handle all downloadable formats, some formats need converting before transcription, and others are so large they take time to download, log, and upload.

For example:

  • If you don’t need embedded time code, consider saving in mp3 format. Transfer speeds for video formats vary, and some can take a considerable amount of time just to reach us.
  • If recording on Apple product, be sure to save in format that plays on other devices. An Apple m4a format will only play one side of the conversation unless converted in iTunes to a m4a version playable on other devices.
  • Files such as WebEx files that require their own player/program to be downloaded also take a great amount of time to transfer – it is just the nature of the beast. We can download and convert, but again, additional processing time is needed.

Currently CLK Transcription has 150 files to download in mov format from one client. At the 1 hour to transfer for every 5 files due to size, this could be interesting since the client wants them back in 24 hours. Yes, the client had the same issue uploading to us.

Yeah, that expected TAT is not something the rock star CLK Team can handle right now. Even though they only total about an hour of audio to transcribe, download time is a factor. We could say, “yes”, but why blow a deadline for a client? We are moving them ASAP, but at least they have a  realistic time frame to work with, and having great communication with our clients allows us to better serve their needs, and allows them to expedite their future projects as well.

Many other transcriptionists/transcription companies do not have the ability to convert due to cost of or knowledge/experience with programs, and some may not have the bandwidth to handle a load like this, along with other work arriving during any given day.

Again, CLK Transcription can handle any downloadable format and has no bandwidth issues to consider, but keep in mind, additional processing time is needed in cases like this, making a priority status not always realistic.

 

WWW.CLKTranscription.com

End of the Summer. YEAH!

With the end of August we find schools are opening their doors and our children are back to the grind of books and learning, the cooler weather is coming and people are done with those warm weather vacations.

I could not be happier, and I love summer heat.

Why?

Because this year has been the busiest we’ve been here at CLK, and with it came the summer months and vacations, and kids being home, and illnesses, and fires, and even more than a few weddings and honeymoons, and those things slowed us down in the production end, even as we geared up and increased staff.

Every member of the team is happy to be getting back to the real regular grind of a work schedule with less interruption and less distraction.

Many of our clients have been so understanding and we hope we have taken opportunities to make it up to those we have had to turn projects away and say ‘we can’t’ to. It is one of the hardest things we have had to do, but rather than be dishonest and make promises we can’t keep, we feel being honest in our ability to handle a deadline is better in the end for everyone involved.

It has been busy, but busy is great, right?

Except that we, here at CLK Transcription, understand that every piece of audio or video, and every hard copy conversion, or any project that we accept or that we have to turn away is more important to the client than it is to our opportunity to say we assisted them in completion, and we take it to heart when we cannot do what we do best – meet a deadline and help our clients meet theirs.

So now with the end of the summer, and the summer madness over, we are happy to be able to get back to the work that we love so much on a regular frantic schedule.

We learned a lot this summer. We continued and will continue to increase staffing and offer continued education for all the transcriptionists here, and we have worked on increased scheduling for the weekends, with a cutoff for priorities and project files accepted in the evenings and on weekends, so that we could continue to treat every client as the valued client they are here at CLK Transcription.

Some may have found those changes too much to bear and moved on, but we hope that in the end, they will realize these changes were made for every client and their projects and will once again let CLK Transcription assist with their transcription needs. We are ready and willing to remind them of why CLK Transcription’s team of transcriptionists rock!

We truly love what we do.                                                Bring on autumn.

www.clktranscription.com

Are you a communicator? How do you communicate?

COMMUNICATION:

By and large, communication (from Latin commūnicāre, meaning “to share”) is a purposeful activity of exchanging information and meaning across space and time using various technical or natural means, whichever is available or preferred. (Excerpted from wikipedia: http://en.wikipedia.org/wiki/Communication)

Let me begin by saying, I am the same communicator, whether it be with family, friends, or business / professional contacts. Some have called me Wordy, Email Annie, and even Boring when I communicate with them. I embrace all those titles, because they come following a lack of interaction by those very same people.

My feeling on the flow of great communication is that there is a topic broached, questions are asked, information is given, and a discussion / debate over opinions and information is held until an understanding is met. Notice I did not say an agreement. You can communicate ideas and have lively debate and still be a great communicator and agree to disagree. However you cannot have discussion without good information and good interactions, and you cannot communicate without also hearing the words of others.

The purpose of good communication is to foster lively debate, disseminate / gather accurate information, and to listen. Yes, listen. To consider the points of view of others and all of the information given and received.

It is also crucial to consider the end result as it relates to the decisions considered based on the communications held. Some decisions we make in our life affect not only ourselves but so many others around us. Is it fair to make those decisions without proper communication? Is it fair to those affected by our decisions to improperly or inadequately disseminate information to them? To halfheartedly communicate with them?

An uninformed discussion is only allowed when you do not allow or do not embrace proper communication.

You can learn a lot from someone’s ability to communicate. Do they have input? Do they understand the information that is flowing? Are they open to a lively discussion? Are they always attempting to tell you what you meant, rather than ask for clarity? Do they base their decisions on what they thought you meant, rather than attempting to gain a better understanding?

You cannot…I repeat, absolutely, positively cannot, have any personal or professional growth without being a good communicator. Ask questions. Search for information. Seek discussion. And listen.

You need to choose to give as much information as possible and to ask for as much input from others as they care to give. Their desire to share or lack thereof, should not be allowed to stall your personal growth.

To be a great communicator, you must participate and you must be informed, not just blowing words to the wind hoping they make sense somewhere in the conversation. Stalling discussion because you don’t try to understand, don’t ask questions, are disinterested or have no desire to learn, is not fair to those who are in the conversation with purpose.

Yes, I use my words. If I communicate anything that is not understood, I expect a great communicator to ask for directness. If I communicate something that is felt to reap of sarcasm, I expect a great communicator to ask for a clarity.

You cannot expect everyone to be great communicators. You will meet people who are great speakers, great arbitrators, and great followers, but not great communicators. They do not relish a back and forth, lively discussion on various topics. They say their piece and expect you to listen and understand with limited interaction. Rules, rules, rules. Others will listen long enough to be a conduit for information, but that doesn’t mean they understand the information that is flowing. Still, others will go with the flow of the majority or the loudest, or the strongest in the discussion, rather than have the passion to have their own opinions understood, or worse yet, don’t have the drive to become knowledgeable and contribute to the discussion.

Choose to use your words and listen to others because words are how we grow, personally and professionally. Communicate. Never use a personal disinterest in any topic as a way of trying to silence another great communicator. One day, you may just have something to discuss.

I know a lot of great communicators. I learn from them every day. I hope I offer that to many as well.

How do you communicate?

Helpful tips for being social w/those of us who actually want to be social.

Are you confused about how to be social on social media? Are you trying too hard to build likes, that you forget what social media is really all about?

Here are some tips that we non-gurus follow, and guess what? We don’t only post cat photos and Walmart atrocities.

  • Don’t worry about how many likes you have on your biz page. Worry about having content everyone likes.
  • Remember, sharing content of others doesn’t mean you love it – it means you know someone else on your ‘list’ may or you appreciate the discussion that will come from it. And guess what? In most cases you don’t have to like a page to share the content on the page – and if you do, then it is their loss, not yours. And remember, you can share it on your personal page or your biz page (which will be more relevant to do on your biz page in the near future – see below).
  • Don’t just have like-minded people in your connections – gets stale really fast. I love you – I love you, too. Virtual air kisses and hugs. YUCK! Give us some debate, discussion, and thought provoking posts we love, hate, that outrage us, cheer us up – make us feel…something.
  • If you see a page you like, then “like” it. you can unfollow and just peek in once in a while, but don’t go crazy with those “like my page events” because unless there is content you enjoy or can share – it won’t help either of you. It’s like living in PA and liking a page for landscapers in Mexico. (Side tip – you can follow and not like the page at all i f you like only minimal content.)
  • Remember, reciprocity is lost on many, so don’t go crazy liking other pages just hoping they will like your page in return. They won’t. Don’t believe the hype. I don’t care how many assurances they give you – they will not like your page…many won’t even visit it. Do you, and let them do them. And how many Avon pages can you possibly like anyway?
  • Having more rules than Facebook already has on your biz page really annoys some people. Maintain your page and don’t expect me to do it for you. There are settings for that.
  • If someone sends you a request for a connection, especially LinkedIn, unless they are spamming you or posting inappropriate content, don’t hit ‘Don’t Knw” just ignore. Damaging someone’s ability to be social because you don’t want to be social just isn’t cool.

Lastly, have fun. post what you want on your timeline. It is YOUR timeline after all.

*****Remember the Facebook “rules” are changing on what biz pages will actually show in others’ timelines. Unless your posts are more than promotional items of your own business, it won’t be showing anywhere anyway, unless you pay. It doesn’t matter how many ‘likes’ you have.  So consider sharing other relevant posts on your biz page to keep your posts showing in your “liked” connections. (Remember, when you post someone’s interesting posts on your biz wall, it doesn’t have to be directly relevant to your business per se – but it should be something that could be relevant to others connected to your page (or linked social media accounts such as Twitter). That’s how you get ‘likes’ and followers that stick around.

Now where are those cat photos and Walmart atrocities?