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Repost because nothing has changed: Why I am not a journalist!

Originally posted 4/13/2010:

I love to write. I love to do research. I love to read. So, why am I not a journalist?

 

Because your job is harder than mine.

 

You are given or come up with a topic. You work hard to find the right resources and work out a schedule to interview those resources and gather all the necessary information and make a powerful, informative article that people will want to read. Sounds easy to some, but I know better.

 

The topic must be something that you are familiar with, interested in, or can at least relate to. Or for those who just have wonderful skills, be able to KNOW how to sponge the information from various research for use in a fabulous paper for print.

 

Resource can be anyone. Can ramble so badly that you want to shout – GET TO THE POINT, or worse, could answer your questions without really answering your questions. Occasionally the smooth, precise, clear speaker is found, but it is a rarity. (trust me, this I do know.)

 

Scheduling the interviews – Resources can schedule the interview and change ten minutes before it was to begin, as if their time is the only time to consider, or can start the interview and have to go due to some conflicting appointment after just 5 minutes, or even want to do the interview so early in the morning or middle of the night – just because they can. Others just want to talk to hear themselves talk and can go on and on and on. For these however, many of you have your interview stopping statement to bring it to a close, and are so charming when you use it.

 

Those items can be tough enough, but what’s worse is when you are interviewing someone who is so arrogant, uninteresting, incoherent, or a double talker. Someone who assumes you know nothing at all, questions your abilities and knowledge and lets you know it. Or someone who said they could help you in your mission for a really good story and you find out they really have nothing at all. For example, you asked about really great marble to use in a bathroom remodel and they talk about port-a-potties. You know what I mean. And many of you are so diplomatic that you find something – anything – this person has talked about in order to say it was not a wasted appointment.

 

And then there are times the interview goes well. You have what you need and you find that you did the entire 50 minute interview and forgot to turn on your recorder, or it malfunctions during the interview (or after), or your computer crashes and you lose the entire kit and caboodle.

 

All of this is just the items I can decipher from transcribing your interviews. All of this is what amazes me when I see your final product after publication and am amazed how wonderful it is. Your job is much harder than mine.

 

I just transcribe the interviews and other material. If I had to deal with just that kind of “stuff” I would probably be unemployed from saying something like “hey, Buddy, do me a favor and just answer the damn question. And while you’re at it, can you pay attention to what you are responding to and stop eating or calling out to your friends who are walking by as you talk to me, and hey buddy – the phone works better when you talk into it. Can you get any closer to the man yelling in the background, I am not hearing what he is so mad about. I was ready yesterday for our 10 a.m. appointment and you changed it to 3 a.m. so how about pay attention to the questions so I can go back to bed.”

 

Me, I can sit here, transcribe your audio, and smile…better you than me. I will just wait for you to go to print and see how amazing you made the information into something that others can understand and draw from.

 

That is why I am not a journalist. I am just a transcriptionist, here to type your audio, help you meet your deadlines and watch you take all that hard work you do and make an article worth reading, sharing, and discussing for months and months.

 

Better you than me. I will stick to reading your articles thus remaining employed.

 

 

 

http://www.clktranscription.com

As a journalist, do you ever have enough time?

As a journalist/writer, when you have a project that has been assigned, there are so many steps to get through to be able to develop the perfect article, the perfect end-product, that it’s a wonder you have enough time in the day to even think about them all.

There are phone calls to make. Interviews to set up and then to hold. Outlines to write, and even the final article/chapter/paper to complete. Possibly even photos to choose. Editors to deal with. The list goes on and on. All the while, juggling the business of life that is always there, and quite frankly more important that any article, book, paper you will ever write – your family.

So when you can, it’s nice to know it’s okay to ask for help. Help that will give you that hour, hours, or even days to handle the other aspects of your project and the important parts of your life. And when you can find that help, and it’s within your budget, that is all the more reason to consider asking for it.

CLK Transcription understands the needs of the journalist. We understand their deadlines and we understand their budgets. We have been fortunate to be able to assist many with their audio/video transcription and we have grown to understand that their audio is a valuable tool in their work, but that the transcription of it is time-consuming and cumbersome for them to handle on their own. It, quite frankly, can interfere with the completing the project itself and absolutely interrupts the family time they could have if they just didn’t have to do it themselves.

 

The good news is THEY DON’T!

CLK Transcription can handle their audio/video transcription and develop a quality document, and return it to them in most cases within 36 hours or less. Now they can get on with the project and get on with their enjoyment of a little bit of family time. We even transcribe voice mail. Yes, many can get that service for free, but are the messages usable, understandable, or delivered timely? If it’s free, do you get what you pay for?

We are able to work with any downloadable audio, and yes, we work with cassettes, DVDs and CDs. We even convert white paper to an electronic document. And if you have an audio you want to transcribe yourself, but just need it converted to a different medium – we can do that, too! We even offer a FTP site for those who need the transferability of their files to others. All at a cost that fits within your budget.

So, when you have a project and you need a little or a lot of help with the transcription, why not find out how we can assist? You may just find the time and money you have been looking for.

We are an email away from starting your project today and having it back to you with a day or so. We are US owned and operated and never send anything off shore. We offer a confidentiality agreement to every client. We never use speech recognition, and every project is proofread before delivery.

www.clktranscription.com

Consider the format you save your audio/video files when forwarding to your transcriptionist.

Although we here at CLK Transcription can handle all downloadable formats, some formats need converting before transcription, and others are so large they take time to download, log, and upload.

For example:

  • If you don’t need embedded time code, consider saving in mp3 format. Transfer speeds for video formats vary, and some can take a considerable amount of time just to reach us.
  • If recording on Apple product, be sure to save in format that plays on other devices. An Apple m4a format will only play one side of the conversation unless converted in iTunes to a m4a version playable on other devices.
  • Files such as WebEx files that require their own player/program to be downloaded also take a great amount of time to transfer – it is just the nature of the beast. We can download and convert, but again, additional processing time is needed.

Currently CLK Transcription has 150 files to download in mov format from one client. At the 1 hour to transfer for every 5 files due to size, this could be interesting since the client wants them back in 24 hours. Yes, the client had the same issue uploading to us.

Yeah, that expected TAT is not something the rock star CLK Team can handle right now. Even though they only total about an hour of audio to transcribe, download time is a factor. We could say, “yes”, but why blow a deadline for a client? We are moving them ASAP, but at least they have a  realistic time frame to work with, and having great communication with our clients allows us to better serve their needs, and allows them to expedite their future projects as well.

Many other transcriptionists/transcription companies do not have the ability to convert due to cost of or knowledge/experience with programs, and some may not have the bandwidth to handle a load like this, along with other work arriving during any given day.

Again, CLK Transcription can handle any downloadable format and has no bandwidth issues to consider, but keep in mind, additional processing time is needed in cases like this, making a priority status not always realistic.

 

WWW.CLKTranscription.com

End of the Summer. YEAH!

With the end of August we find schools are opening their doors and our children are back to the grind of books and learning, the cooler weather is coming and people are done with those warm weather vacations.

I could not be happier, and I love summer heat.

Why?

Because this year has been the busiest we’ve been here at CLK, and with it came the summer months and vacations, and kids being home, and illnesses, and fires, and even more than a few weddings and honeymoons, and those things slowed us down in the production end, even as we geared up and increased staff.

Every member of the team is happy to be getting back to the real regular grind of a work schedule with less interruption and less distraction.

Many of our clients have been so understanding and we hope we have taken opportunities to make it up to those we have had to turn projects away and say ‘we can’t’ to. It is one of the hardest things we have had to do, but rather than be dishonest and make promises we can’t keep, we feel being honest in our ability to handle a deadline is better in the end for everyone involved.

It has been busy, but busy is great, right?

Except that we, here at CLK Transcription, understand that every piece of audio or video, and every hard copy conversion, or any project that we accept or that we have to turn away is more important to the client than it is to our opportunity to say we assisted them in completion, and we take it to heart when we cannot do what we do best – meet a deadline and help our clients meet theirs.

So now with the end of the summer, and the summer madness over, we are happy to be able to get back to the work that we love so much on a regular frantic schedule.

We learned a lot this summer. We continued and will continue to increase staffing and offer continued education for all the transcriptionists here, and we have worked on increased scheduling for the weekends, with a cutoff for priorities and project files accepted in the evenings and on weekends, so that we could continue to treat every client as the valued client they are here at CLK Transcription.

Some may have found those changes too much to bear and moved on, but we hope that in the end, they will realize these changes were made for every client and their projects and will once again let CLK Transcription assist with their transcription needs. We are ready and willing to remind them of why CLK Transcription’s team of transcriptionists rock!

We truly love what we do.                                                Bring on autumn.

www.clktranscription.com

Happy New Year 2015 from CLK Transcription

Goodbye 2014 – Welcome 2015

     CLK Transcription has had another wonderful year. 2014 was filled with wonderful recognition for CLK Transcription’s work that can be found in books, magazines, and production credits, with many of our clients winning awards, including an EMMY – how cool is that!?! Yes, CLK Transcription was acknowledged for work on all six episodes of the project “The African Americans: Many Rivers to Cross.” (We continue to work on numerous production projects and look forward to seeing those shows included in the 2015 lineup.)

I continue to be very proud of where CLK Transcription has come from, where we are going, and the work performed, and even prouder that CLK Transcription does it for wonderful clients like you, all while maintaining rates lower than the national average, and keeping every project accepted by CLK right here in the United States. Something even our international clients appreciate.

I would like to take this opportunity to say a big THANK YOU to all the wonderful people who have helped make CLK Transcription one of the fastest growing transcription companies in the US. We have a great team that allows us to continue our work in medical and general transcription with or without time-code or special formats, as well as other specialties, from maintaining calendars, to transcribing voice mail, database development, monitoring email, proofreading, copy-editing, substantive editing, and more.

CLK Transcription was excited for 2014 to begin and even more so for 2015 to get here. With a growing contractor pool, all based in the US, and all eager to grow their trade and be the best they can be – we are even better able to handle your project with the quality you demand, at a cost you can afford, and within the deadlines you need. Members of the CLK Transcription team fall into all US time zones allowing us to accept projects virtually around the clock, and we rarely close entirely except for a few hours during major holidays, and even at those times, there is always someone on call to answer your questions or process priority files.

  • To my family of friends and supporters, who put up with long days and late nights, and frequent coffee runs when making a pot at the office just won’t do, and for all the delivered dinners when client deadlines were looming. Thank You!
  • To my office staff, who put up with my expectations of organization and quality control, and for having the drive to research additional services we can offer our clients, as well as cost-saving strategies in all facets of CLK Transcription so that I can keep rates extremely competitive.  Special thanks for putting up with my taste in music and PJ Sundays! Thank You!
  • To my closest friends and acquaintances, who have to listen to me go on and on about how busy CLK Transcription is, the demanding clients, projects, and deadlines, and how much I love it! Thank You!
  • To the team of independent contractors who accept assignments through CLK Transcription – you rock! And you put up with my no-nonsense style of being your client, so we can offer no-nonsense results to my clients. Additionally, your never-ending thirst for gaining additional experience and knowledge and challenging yourselves, understanding that what we do, every day, is an education and running with the possibilities every single time. Just awesome. Thank You!
  • To the clients who trust CLK with their video and audio files, production projects, voice mail, manuscripts, webinars, meetings, proofreading / editing, hard copy conversions of your business cards, recipes, diaries, etcetera, and who know, we do truly love what we do here at CLK. We hope it continues to show. Thank You!
  • To CLK Transcription’s social media contacts who share items of interest that are useful in CLK’s team of transcriptionists gaining even more depth into what our clients do, how they do it, what they expect from us, and what we can do to assist them, and for sharing our posts so we can broaden the reach of our client’s work, you are amazing! And lest we forget, the quirky, opinionated, feline-filled everyday chit-chat that keeps us all sane – how could we enjoy our downtime without you? Thank You!

I also have to acknowledge and sincerely thank on behalf of the entire team here at CLK Transcription, those people who have made some wonderful referrals and recommendations to CLK Transcription. We look forward to assisting all of you with your transcription needs well into the future, and always have room for new clients and projects. Remember, every client receives a confidentiality agreement.

Now I’m not saying CLK Transcription is perfect, but we are perfectly happy doing what it takes to help our clients be more productive. If you haven’t tried CLK Transcription, check us out. We will save you time and money.

We are an email away from assisting you with your transcription needs.

 

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Twitter = @CLK_Shortcake

Facebook = http://www.facebook.com/CLKTranscription
and

http://www.facebook.com/CLK-Trans

LinkedIn = http://www.linkedin.com/in/clktranscription – View comments made by our clients and find out why we come highly recommended.

http://www.clktranscription.com

Why should you care about your medical dictation being sent off shore?

 

Your medical information dictated by medical professionals includes: Social history – including how many alcoholic beverages you drink and where you work and live; family history – including how many siblings, health of your family; past medical history – including surgeries, illnesses; medication history – including every medication you have taken and are currently taking; allergies; and personal statistics including height, weight, eye color, and birth date.

Is there anything else you need to give to someone who wants to steal your identity? They don’t need your social security number anymore. They get your insurance information and everything else listed above. They just need to become you and your medical provider may be giving them exactly what they need to do that, and HIPAA regulations don’t mean squat overseas.

Let’s not forget your credit history and direct personal information sent to collection agencies who use off shore call centers to follow-up on past due accounts. Many of these call centers are intertwined with the off shore transcription companies and data storage facilities…they call it multitasking.

Ask your provider, insurance carrier, hospital, and anyone you give personal information to if they have their transcription done here in the US. Demand that they do.

Insurance companies are selling your information to drug companies and equipment providers. Example: How many diabetics receive calls from equipment providers asking them if they want a new glucose monitor? They already know who your insurance carrier is…how? Because they got your contact information from them. Pretty scary, huh? How many of these call centers do you think are actually in the US? Very, very few. No one appreciates having to push 1 for English, so why do you allow calls from off shore call centers regarding your personal information.

Even unemployment and worker’s compensation providers are using off shore companies to handle their claim dictations. Some car and home insurance providers also send your information off shore when they have their reports transcribed.

Think speech recognition and EMR are safer? Think again. Many larger MTSOs (Medical Transcription Service Organizations) and other suppliers send this work off shore either for processing or for ‘storage’ and have US transcription editors review and edit the information, and they never tell their clients that it is being done.

Now think about your company’s information, and all of the trade ‘secrets’ you send off shore with your audio. Do you really want to share that information with those that do not have to adhere to our rules and regulations? Does anyone remember the women who threatened to release her clients transcripts? http://www.sfgate.com/health/article/SPECIAL-REPORT-Looking-Offshore-Outsourced-2774413.php

Do you think this has changed???

When is enough, enough? Not only is it costing US jobs, it is costing many more their identities and livelihood.

Demand your personal information remain safe and any sharing of the information be secure and governed by HIPAA regulations or other US regulatory guidelines.

 

 

Organizing your projects…straight through to the invoice

After working with many journalists and authors, I have come to realize that very few, if any, work on one project at a time. Whether it is their work project or their family/life’s project, or a combination of both.

We try to assist them, not only by saving them time transcribing their audio / video for them, but also by organizing the transcription / audio / video portion of their projects and the billing information they need to be properly paid themselves for the work, as well as keeping the different parts of their projects together and easy to work with.

How do we do that?

CLK starts by acknowledging receipt of every single file. They know we have received it. We ask them for a drop-dead deadline. Although we work to return all files within 72 hours, and of course even sooner whenever possible, regardless of the length of audio, everyone has different deadlines. So if they need it quicker, they just let us know.We never want to push them further to their project deadline and cause more stress in the process.

We gather the names of the participants / speakers, and we are sure to label each speaker accordingly. We can time code the transcript or number lines if they wish, and we use a clear simple format for them to be able to review the transcripts for content they may need in their end product.

We clearly mark any portion where there may have been an inaudible word or phrase, so they can take a listen and see if they can hear it. They were the ones in the room during the recording.

But we don’t stop there.

Naming their files:

We name the finished report exactly the same as the audio, so our clients can match up the corresponding audio with the finished report.

Helping manage and track a budget:

We add the total length of the audio into the name of the report, so our clients can confirm that the complete audio was transcribed – there wasn’t a download / upload issue causing only a partial transcript or they didn’t send us the incorrect file to begin with.

We also add the total cost of each audio into the file name, so that our clients can better manage their budgets as they go along, rather than worry about it in the end, when their concerns should just be putting it all together into the fabulous end result we all enjoy in that book, magazine, online, or production piece.

In addition, our clients can further maintain their budgets by giving us precise times on the audio they want transcribed, down to just a few seconds, to blocks of minutes throughout the audio. This way they don’t end up paying for material they do not need for their project. We all know some interviewees can get chatty.

Helping their billing, through our billing:

Many of our clients use our invoices to invoice their clients and will request separate invoices for one or all of the audio files using project codes or other client information. This allows them to keep their project invoices organized, and they don’t have to sort through which transcript coincides with which project and which invoice is for which project.

Many times, we have clients request the invoice be sent directly to the project manager they are dealing with. We are happy to do that. Of course our client’s are ultimately responsible for the invoices, but being able to forward our invoice to their client for them allows them the freedom to ‘keep it moving’ and not worry about that part of the task.

Working with them to save them time and money:

We know how hard it is for our clients to monitor every little aspect of their project, and we try to make it just that much more simpler and cost-effective. It may not sound like much, but we find that in the end, our clients appreciate the added little extras we do to keep their projects organized and labeled appropriately.

We are always observing our clients work online, and watching for additional ways to help them organize and make the process of transcribing and organizing the audio / video portion of their projects that much simpler to work with.

 

How can we assist you with your transcription needs? We are an email away from beginning your project!

 

Visit us at www.clktranscription.com and find out today!

 

 

 

Want to save up to $50 on Transcription Services in addition to paying lower per minute rates? Who doesn’t? #in

CLK Transcription is proud to be able to maintain rates that are lower than the national average, yet provide the quality and speed with every project file we transcribe. We know how important all of those things are to our clients.

It is a commitment CLK made many years ago.

CLK Transcription works hard to help their clients with budgetary and time restrictions in their work, and with an average of 115 new referrals every year for three (3) years in a row, and over 800 project files every month, we appreciate every ‘word of mouth’ referral we receive.

We love what we do and we always have room for more!

We offer discounts throughout the year to assist our clients in the ‘saving money’ part of their project needs, and offer timely return of quality reports to assist with meeting or beating their deadlines, allowing them the time to handle other aspects of the project, or their life.

The Referral Reward opportunity is just one of those offers.

Refer a friend so they, too, can save time and money and increase their productivity, or just have time for friends and family, and you can receive up to $50 off our invoice generated in February 2014.

Connect with CLK Transcription on Twitter (CLK_Shortcake), LinkedIn (CarolLee Streeter Kidd), or Facebook (https://www.facebook.com/CLKTrans) and make two (2) new referrals to CLK Transcription during January 2014, and you could receive $25 off your invoice for each referral you make.

YEAH! If you are reading this, we must be connected, so you are halfway there.

New referrals’ projects must be a minimum of 90 minutes of audio transcription during January 2014 and invoices must be paid promptly.The Referral Reward will be reflected on your invoice generated in February 2014.

Referrals you make with smaller projects could be eligible for up to $5 Referral Reward (per referral) if new referral invoices are paid promptly.

Be sure your referrals mention you when they contact us.

The Referral Reward Offer is valid through January 2014. Those with outstanding balances over 30 days as of February 1, 2014, are not eligible. Referral Reward must be used during February 2014 and cannot be carried over or ‘gifted’.

Referrals using any of our non-transcription services will be evaluated for Reward on a case-by-case basis. Contact CarolLee@clktranscription.com for more details.

www.clktranscription.com

Always read the email. You could be missing something important.

I get upwards of 50 emails a day from independent contractors looking to “break into” the transcription world, or from seasoned transcriptionists looking for extra work.

I welcome them all. I am always looking for new talent to assist with the projects I have to handle. I also enjoy watching newbies to CLK learn and grow into their skill through hands-on experience and reviewing information provided with any necessary edits on their work. Over the years, I can almost always tell if they are someone who will love the work as much as I do.

I can tell because they are the ones who have read the email…I can’t be the only business that has these issues, but I can only speak for myself, so here it goes…

For every 10 that make contact with me asking for information…yes, they make contact with me…five actually read the email replies I send to them, but only one will follow directions.

Yes, in all fairness, I admit my emails are long and very detailed, but only because it saves us both time. I want them to know what they are getting themselves into being a vendor for CLK before I take time out of my schedule to set them up and begin working with them.

IF they read it and reply that they understand what I am looking for as their client, that they understand they are an IC and what that means, and that they understand the tools necessary to provide me quality service, I then spend time setting them up, preparing for the time I will spend working with them on the first assignment, and then setting up the proofing team to work with them.

How do I know they do not read the replies? Simple.

I send two emails. One with all the information about my company and what I expect from my ICs. I ask them simply to “reply to me that you understand and have done your due diligence into what it means to be an independent contractor with CLK, and that you can begin setup within three days from the date you reply to this email.”

I also ask for professional courtesy of a declination reply if they have decided, after their due diligence, that this is not for them – but that is a whole other blog post…

Again, 10 will reply that they are “ready to go” sometimes the same day, sometimes a week later. When I receive the reply to that first email, I send a second email with the setup information needed to begin accepting assignments and again ask them to make sure they can, at the very least, complete setup and get me the documentation I need within three days…

Now here is how I know who reads my emails.

Out of every ten ICs sent that second email, five may actually be ready for setup within three days. another 5 never come on for setup but will come back to me weeks later and wonder why I don’t have a spot for them.

Out of the five who complete setup within the three days, two will never come on for an assignment and I will have wasted at least a day on my side of the setup process. Three will come on for an assignment; one of which will never communicate with me and never return the assignment, one will complete the first assignment and then need to take a week or two away for personal reasons, and one ends up a star.

Now anyone who does transcription understands it is a time sensitive and detail oriented job. If you can’t follow the directions for the setup you asked for, how am I to have faith you will follow any other instructions for my assignments?

And if you can’t offer me the timeliness of setup so you can actually accept assignments, how am I to trust you will meet my much faster turn around times for the assignments you requested?

And as an independent contractor, if you can’t offer your client quality and availability, why would I assign any projects to you?

I write this now because it is a new year. I am hoping that I won’t be called names (yes, very unprofessional names from those wishing to be called professionals) because I could not wait for someone to want an assignment. I needed to move on to someone who will take an assignment. CLK is growing and I want the ICs working with me to grow as well.

CLK has a base of 143 ICs available at different times, different days throughout the year. Through great communication, we work together so that everyone is happy. Of course I always look for great talent. ICs do not need to have a  regular schedule, and sometimes it seems like I never have enough ICs available, even when all are on. But it takes communication and great scheduling on everyone’s part.

And yes, I am a client. The CLK team consists of independent contractors and employees who have a marvelous work ethic for their own “business” and they take pride in the work they do for CLK. Together, we do remarkable things for CLK clients.

And those who make it as an IC at CLK,  who showed their client, me, that they truly wanted to be part of the team, did so simply by having read the emails with the information they asked to receive.

If you are interested in accepting assignments as an IC for CLK Transcription, tell me a little about yourself in an email to transcription@clktranscription.com. I will get that first email out to you when time permits. (I do not do resumes. I am not hiring you as an employee. You are truly an IC with CLK.)

If you are in need of outstanding transcription services, we are always accepting new clients and projects. Our standard TAT is within 24 to 36 hours in most cases.  We offer discounts to UPOD, ASJA, AHJC, NASW, FLX, APH, SEJ, SPJ journalists. For more information, email carollee@clktranscription.com.

 

www.clktranscription.com

Meet a CLK Transcriptionist, Sarah A. Airforce wife and mom, with a sense of humor!

I like long walks on the beach, love to surf, I am a cancer…

just kidding…lol

I am 27 years old. I am a native Southern California girl who grew up in the small town of San Juan Capistrano. I currently live in New Mexico with my husband Daniel and out two daughters Jade (8) and Faith (1 1/2). We are stationed at an Air Force Base out here near the mountains of Alamogordo. Jade goes to school in California but I make frequent visits throughout the school year to see her and then she is back out here with us for the summer.

I LOVE transcription work, especially that pertaining to the medical field. I am certified as a Medical Transcription but do enjoy all aspects of the transcription job. I am currently in school to become a Medical Biller and Coder.

We have one pet. His name is Bo. He is a rescue Border Collie we found left for dead on the side of the road out here. He is paralyzed from the waist down and had to lose one of his hind legs. He is an amazing dog and full of inspiration for our family that no matter how bad it gets we can always pull through. He is in a wheelchair most of the time but is able to walk (quite miraculously) just using his front two legs and his back leg as balance (like a kangaroo).

I love to surf, skateboard, play with the kiddos, work, and do anything outdoors with the family. I also love to paint and do scrap-booking.

 

www.clktranscription.com

 

For those interested in becoming an independent contractor for CLK, please send why you chose this profession to transcription@clktranscription.com. (I do not do resumes)