Many people come to me and say “why offer voice mail transcription? Many people get it free through their telephone service provider.”
Here is my answer:
Those providers use either speech recognition software or an offshore, ESL, transcription company. Either way, their messages are full of errors, mis-communcating what the message really conveyed, sometimes causing your clients unwanted stress!
There are hundreds of websites devoted to posting the errors people receive through these providers. (Checkout http://technologizer.com/2010/08/22/worst-google-voice-transcription-errors/)
So, if the only reason you continue to use those services by those providers is so you can see what comes across next, do not use CLK Transcription.
At CLK Transcription, a human listens to the voice mail, a human types the voice mail and a human returns the transcript in an easy to read email. You get the first 5 free every month through December 2010. Our rates are nominal and you get quality service, fast. So for a cost you can afford, you get better quality service. You get more than you pay for.
When you pay nothing for everything, how do you expect anyone to take pride in the work you request? Those providers simply cattle prod your work through because it is the phone service they care about. Offering you the transcripts is what got you to them, and for most companies, getting you is all they care about.
CLK Transcription cares about every facet of a project and every client we receive. There are no contracts, just a confidentiality agreement. Whether it is a small project or a large project, a one time assist or a long time client, we take pride in the work we do. Over 90 percent of our clients are referrals. We do our best to keep them happy and when we don’t, we learn, understand, and make whatever changes are necessary to the service we provide. Transcription is what we do. It’s not just what we do, it’s who we are!
So, if you get your voice mail for free, are you getting what you pay for?
http://www.clktranscription.com Find out how we can assist you with your transcription needs.