Here at CLK Transcription, we try to treat every client as our only client when it comes to meeting their turn around demands. Many of our clients know each other and have referred each other to us, and we know keeping one happy, means keeps them all happy.
People have often said, “when someone likes you they will repeat it, but if they do not like you they will repeat it over and over again.”
We want to change all that. We want to have CLK repeated over and over again because we assisted in your transcription needs and never missed a beat with another project on our plate. We love hearing “you rock” when we give our clients with the quality they demand at a cost they can afford, all in a timely manner that lets them get their job done in a smooth manner.
The independent contractors I work with are just as important as the clients I have. Without them doing their absolute best and being happy with me assigning them work, I could not offer the services I offer to the clients we handle audio for.
In working for other companies, I had heard many times “that project can wait” or “just load up that IC, she’s a workhorse” and I cringe when I think about a client’s TAT being brushed aside, or a IC being so overworked that she wears herself out.
In doing the best job possible, we all have our limits. Clients cannot be overburdened with stress wondering if their work will be completed on time and the transcriptionist cannot be so overworked that she rushes or even worse, drops the ball all together and misses deadlines herself.
Many times we receive STAT or priority files from a client. We handle them as we would any other, but we have some wonderful transcriptionists that are available just for those types of files, so that whether we received one or 20 files in a day, your priority is handled without pushing someone else aside, and without stressing the transcriptionist with an unreal deadline herself. Every client’s files remain active.
Handling the work this way allows every file we receive today to be returned today or within 24 hours, meeting your TAT and allowing the transcriptionists time for their own personal responsibilities as well.
Yes, there are times when the larger projects come, multi-hour, multi-speaker interviews, conferences, and seminars that take us a bit longer, but even in those cases you can usually start seeing a return of part of the project within 24 hours and a completion within 3 days, depending on the size.
Unfortunately, we have had to turn away projects from some of our most prized clients because of their TAT and our workload when they contact us with a multi-hour project due in a few days, but even those clients come back. Why? Because I won’t add to their stress by saying I can handle it and then blow their TAT when I know I can’t.
Thankfully, those exceptions are few and far between. My clients with those larger projects allow me time to plan and get ready for them by giving me a heads up to expect those files. Most times a day’s notice is all it takes.
So when other companies say they can handle your large project, ask them not only if they have the transcriptionists on duty to handle it, but how much work gets pushed aside that belongs to your friends and colleagues in order to handle yours? Because the next time they have a larger project, it could be you that’s pushed aside.
We love transcription. It’s not just what we do – it’s who we are!
CLK Transcription, Inc comes highly recommended by some of the most amazing journalists, ghost writers, authors, blog radio and webinar hosts, and corporate companies in the world. Let us show you why. Allow us to help you with your transcription needs and make you a part of our family too!
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